Nationwide Issue not resolved Jan 11 2025 - $0 Balance

berwickfamily
berwickfamily Quicken Mac Subscription Member
edited January 11 in Download, Add/Update Accounts (Mac)

Quicken posted they resolved the zero dollar balance issue with Nationwide on Jan 10, 2025. Day after I deleted my Nationwide account and re-established it from scratch. It shows the correct balance during the set up but after the account fully shows in my file it shows ZERO DOLLAR balance. Like before.

ISSUE NOT RESOLVED. Stop teasing me.

MacOS 15.2, Quicken Classic for Mac 8.0.0. Build 800.56192.100

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Comments

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta
    edited January 11

    Please use Help > Report a problem… to report this (and any other errors you run into) as that is the normal workflow for reports.

    I've asked a moderator to move this from the Investing (Mac) forum into either the Mac Downloads or Errors forum which is a more appropriate place for this report. Hopefully someone from Quicken will comment for you.

    Quicken user since 1990, MacBook Pro M2 Max on Sequoia 15.2 (and Win 11 under Parallels Desktop)

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 11

    Hello @berwickfamily,

    Thank you for bringing this to our attention, though I apologize that the issue is still ongoing for you.

    We will be forwarding this to the proper channels to have it looked into further. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-537)

    -Quicken Anja
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