Pentagon Federal Credit Union FDP-102 error
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I am having similar issues connecting to PenFed since December.
I am not getting the error code, just a generic cannot connect messagetried about two to three times a week since December
tried all the trouble shooting steps in this thread, but nothing seems to work
not the first time that Quicken is having connection issues to PenFed…0 -
Hello @avic,
Thank you for sharing your experience! To assist with this issue, I checked on our end and can see you are getting FDP-102 errors when attempted to connect/update with PenFed. I moved this issue to it's own discussion, since the OP on the other thread was having login issues.
To troubleshoot the FDP-102 error, please follow these steps from this article on FDP-102 errors:
First, wait and try again the following day
It's possible that your bank is simply unavailable for a short time. Wait 24 hours and try again.
Second, try logging in to your bank's website
At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.
What if I could not sign into my bank's website?
If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.
For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:- Select Wells Fargo Bank to add your checking account.
- Select Wells Fargo Auto Loans to add your loan account.
Here's how to find bank names similar to the one you last chose:
- Close the browser window that contains your bank's website.
- Back in Quicken, click No, maybe I chose the wrong bank name.
- If you see another variation on your bank's name, click it, and try signing in.
If the steps above don't resolve the issue
The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.
Please let me know how it goes!
Quicken Kristina
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using a brand new quicken file which I created and used last week right after I posted this (and which gave the error)
closed Quicken waited more than 24 hours
password has an "_" (underscore) as the special character (and always had, did not change password in a long time, and password used to work till about December)
verified that the password works on the PenFed websitereopened the new quicken file
after over three or four minutes (did not time it) of seeing the "connecting to" dialog
I got the error$app_build_number: 800.56243.100
$app_version_string: 8.0.1
$model: Mac16,11
$os_version: 15.2
$screen_height: 2160
$screen_width: 3840
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 2BD05018-DBBD-4243-8405-CFFB399773F7
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2025-01-17 02:57:30 +0000
dataset_id: 468512900446474496
dataset_platform: QMAC
date (GMT): 2025-01-20 17:18:57
date (PST): 2025-01-20 09:18:57
desktopFileGuid: 2BD05018-DBBD-4243-8405-CFFB399773F7
document_qcs_id: 48680478401324032
documentDisplayName: Avi's Finances 3.quicken
documentUserId: 48680478401324032
documentUserName: xxx@xxx.com
early_access: 0
executable_architecture: 16777228
installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 6A0272D6-59FA-466F-A793-FD0F0AB024BD
localTimeZone: America/Los_Angeles (PST)
mp_device_model: Mac16,11
rawAggregatorPref: fdp
receiptUserId: 48680478401324032
receiptUserName: xxx@xxx.com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: America/Los_Angeles (PST)
tier: HBR
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACYerrors count: 1
error #1
level: 4 (Debug = 0, Critical = 6)description:
add account errorsuggestion:
Try again later.system description:
institution login: can't set up (can't sign-in)BID: 39297
FI name: Pentagon FCU
request:
{
"credentials" : [
{
"value" : "XXXXXX",
"key" : "23d99e32-2eee-4454-8c6c-ef08da6d8f5c",
"encrypted" : false
},
{
"encryptionKeyId" : "469022041299908352",
"value" : "xmy7fnl0V1BbSqXpny+wKxs9BcVkAgGc2lz5sF5CpxJPwSp3EzARuX/QpBP1IFmKHbC//5D8i0Pnj3Qlh9JRi1Kh9clj3oZPzoOxgqLq7fpcCjXYZXOYug3AVv2DipbfxyN8IM4mnrI9TtpgwsqQPceWu7WVFacfkh0+n5L2w5Il9QnrJuIw52ZRKW6zwdY6lYCD3QUwlSFFuZRZRcySNLPXiM1JY0wMUbXZn7vH2t4fqZHaWNhIyBwTDTcR/WyEA94DFNlecvK7HOUp0Zp5OjotAJrBKenIGdA1I/WYmrT9PMNH/+P7yyQltt1dbn+3nAYifEya81m9fcfIcDt7CA==",
"key" : "49dcf394-aef2-4b42-947e-628971c04096",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B",
"brandingId" : "39297"
}response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/469033822512792576/poll",
"id" : "469033822512792576",
"resource" : {
"id" : "469033822512792576",
"includeInvestmentAccounts" : false,
"clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B",
"userModifiedAt" : "2025-01-20T17:12:23Z",
"channel" : "FDP_DEFAULT",
"modifiedAt" : "2025-01-20T17:12:24.66996738Z",
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2025-01-20T17:12:23.784738328Z",
"aggStatus" : "NEW"
}
],
"cpInstitutionId" : "aef3d9be-e5f6-48a0-b6ef-c2ed2747ffb1",
"brandingId" : "39297",
"createdAt" : "2025-01-20T17:12:23.784802476Z",
"institutionId" : "69971867653389576",
"name" : "Pentagon FCU"
},
"clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B"
}
}pollResponse:
{
"status" : "AGGREGATION_IN_PROGRESS",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"aggStatus" : "REMOTE_UPDATE_IN_PROGRESS",
"isProcessing" : true
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "469033822512792576",
"isProcessing" : true
}as an experiment, I entered a random character (wrong) password, got immediate error that password does not match
so a wrong password immediately gives an error, yet the correct password take 3-4 minutes to time out?0 -
same results when connecting to the alternate version "Pentagon Federal Credit Union" (which did NOT work in the past, only the above used to work)
$app_build_number: 800.56243.100
$app_version_string: 8.0.1
$model: Mac16,11
$os_version: 15.2
$screen_height: 2160
$screen_width: 3840
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 2BD05018-DBBD-4243-8405-CFFB399773F7
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2025-01-17 02:57:30 +0000
dataset_id: 468512900446474496
dataset_platform: QMAC
date (GMT): 2025-01-20 17:31:12
date (PST): 2025-01-20 09:31:12
desktopFileGuid: 2BD05018-DBBD-4243-8405-CFFB399773F7
document_qcs_id: 48680478401324032
documentDisplayName: Avi's Finances 3.quicken
documentUserId: 48680478401324032
documentUserName: xxx@xxx.com
early_access: 0
executable_architecture: 16777228
installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 6A0272D6-59FA-466F-A793-FD0F0AB024BD
localTimeZone: America/Los_Angeles (PST)
mp_device_model: Mac16,11
rawAggregatorPref: fdp
receiptUserId: 48680478401324032
receiptUserName: xxx@xxx.com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: America/Los_Angeles (PST)
tier: HBR
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACYerrors count: 1
error #1
level: 4 (Debug = 0, Critical = 6)description:
add account errorsuggestion:
Try again later.system description:
institution login: can't set up (can't sign-in)BID: 10360
FI name: Pentagon Federal Credit Union
request:
{
"credentials" : [
{
"value" : "XXXXXXX",
"key" : "d194e36b-c247-49b8-ae50-7e5befd059c2",
"encrypted" : false
},
{
"encryptionKeyId" : "469034120962537216",
"value" : "1vGl5hiwk8/YwZw1etAp/F9VjjCdF4miqcY5Q8mRP7k4+fbdfPmdFarEYQ3JViLumk+Ecd2N3k3XExELWNOSmJfo4UI3a4Ccs4mgLaKcKz8Ael5tDejbVTj+pMM7ywpXqI0xR5O/g0g3m2kGjJGx4MTLEI0DJAx1DBaXFMpJZwkkbOZxj/ve94URR12iUW4UJziaXc+Oa/rdvb+DybaIOeAPILIyD17Wb7D7F/g5RwSjkbKReztlfWnvsuI+cH7R7pPltmZ5Okc3222gwbeRa4QIngfihkioZy26flUWKM77GaXaILsWL757DO4Vzqlj4sKNumV2B26As3ZSjUTchg==",
"key" : "c3d12891-b368-43cd-bbe0-3bd848ff5d7d",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2",
"brandingId" : "10360"
}response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/469035106695598336/poll",
"id" : "469035106695598336",
"resource" : {
"id" : "469035106695598336",
"includeInvestmentAccounts" : false,
"clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2",
"userModifiedAt" : "2025-01-20T17:25:09Z",
"channel" : "FDP_DEFAULT",
"modifiedAt" : "2025-01-20T17:25:09.682668293Z",
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2025-01-20T17:25:09.213345285Z",
"aggStatus" : "NEW"
}
],
"cpInstitutionId" : "377a634e-b9b7-4a3c-b6d5-797251671532",
"brandingId" : "10360",
"createdAt" : "2025-01-20T17:25:09.213401703Z",
"institutionId" : "69971856647535878",
"name" : "Pentagon Federal Credit Union"
},
"clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2"
}
}pollResponse:
{
"status" : "AGGREGATION_IN_PROGRESS",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"aggStatus" : "REMOTE_UPDATE_IN_PROGRESS",
"isProcessing" : true
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "469035106695598336",
"isProcessing" : true
}0 -
Thank you for your replies,
Due to the nature of this issue, I recommend that you contact Quicken Support directly, via phone or by chat, since they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The contact information for Quicken Support can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.
I apologize that I could not be of more assistance!
Quicken Kristina
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FYI, I just realized that I created a PenFed "passkey" in early December, though I was still able to download transaction till end of December.
Still, I removed the passkey, and changed my password to something simpler
However, I am still getting the same error :-(0 -
Thank you for the follow-up,
I can see that you contacted Quicken Support yesterday and they escalated the issue. The escalated team will reach out by email if they need additional information or when they believe the issue is resolved.
Thank you!
Quicken Kristina
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