Pentagon Federal Credit Union FDP-102 error

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This discussion was created from comments split from:

Pentagon Federal Credit Union LogIn Fail

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  • Quicken Mac Subscription Member, Mac Beta Beta

    I am having similar issues connecting to PenFed since December.

    I am not getting the error code, just a generic cannot connect message

    tried about two to three times a week since December

    tried all the trouble shooting steps in this thread, but nothing seems to work

    not the first time that Quicken is having connection issues to PenFed…

  • Quicken Windows Subscription Moderator mod

    Hello @avic,

    Thank you for sharing your experience! To assist with this issue, I checked on our end and can see you are getting FDP-102 errors when attempted to connect/update with PenFed. I moved this issue to it's own discussion, since the OP on the other thread was having login issues.

    To troubleshoot the FDP-102 error, please follow these steps from this article on FDP-102 errors:

    First, wait and try again the following day

    It's possible that your bank is simply unavailable for a short time. Wait 24 hours and try again.

    Second, try logging in to your bank's website

    At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.

    What if I could not sign into my bank's website?

    If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.

    For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:

    • Select Wells Fargo Bank to add your checking account.
    • Select Wells Fargo Auto Loans to add your loan account.

    Here's how to find bank names similar to the one you last chose:

    1. Close the browser window that contains your bank's website.
    2. Back in Quicken, click No, maybe I chose the wrong bank name.
    3. If you see another variation on your bank's name, click it, and try signing in.

    If the steps above don't resolve the issue

    The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Mac Subscription Member, Mac Beta Beta
    edited January 20

    using a brand new quicken file which I created and used last week right after I posted this (and which gave the error)

    closed Quicken waited more than 24 hours

    password has an "_" (underscore) as the special character (and always had, did not change password in a long time, and password used to work till about December)

    verified that the password works on the PenFed website

    reopened the new quicken file

    after over three or four minutes (did not time it) of seeing the "connecting to" dialog


    I got the error

    $app_build_number: 800.56243.100
    $app_version_string: 8.0.1
    $model: Mac16,11
    $os_version: 15.2
    $screen_height: 2160
    $screen_width: 3840
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: 2BD05018-DBBD-4243-8405-CFFB399773F7
    cloudStatus: 0
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2025-01-17 02:57:30 +0000
    dataset_id: 468512900446474496
    dataset_platform: QMAC
    date (GMT): 2025-01-20 17:18:57
    date (PST): 2025-01-20 09:18:57
    desktopFileGuid: 2BD05018-DBBD-4243-8405-CFFB399773F7
    document_qcs_id: 48680478401324032
    documentDisplayName: Avi's Finances 3.quicken
    documentUserId: 48680478401324032
    documentUserName: xxx@xxx.com
    early_access: 0
    executable_architecture: 16777228
    installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8
    is_executable_architecture_intel: 0
    last30days_crash_count: 0
    last48hours_crash_count: 0
    launch_id: 6A0272D6-59FA-466F-A793-FD0F0AB024BD
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: Mac16,11
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName: xxx@xxx.com
    subscriber: Subscribed
    syncNewAccounts: 0
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: HBR
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't set up (can't sign-in)

    BID: 39297

    FI name: Pentagon FCU

    request:
    {
    "credentials" : [
    {
    "value" : "XXXXXX",
    "key" : "23d99e32-2eee-4454-8c6c-ef08da6d8f5c",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "469022041299908352",
    "value" : "xmy7fnl0V1BbSqXpny+wKxs9BcVkAgGc2lz5sF5CpxJPwSp3EzARuX/QpBP1IFmKHbC//5D8i0Pnj3Qlh9JRi1Kh9clj3oZPzoOxgqLq7fpcCjXYZXOYug3AVv2DipbfxyN8IM4mnrI9TtpgwsqQPceWu7WVFacfkh0+n5L2w5Il9QnrJuIw52ZRKW6zwdY6lYCD3QUwlSFFuZRZRcySNLPXiM1JY0wMUbXZn7vH2t4fqZHaWNhIyBwTDTcR/WyEA94DFNlecvK7HOUp0Zp5OjotAJrBKenIGdA1I/WYmrT9PMNH/+P7yyQltt1dbn+3nAYifEya81m9fcfIcDt7CA==",
    "key" : "49dcf394-aef2-4b42-947e-628971c04096",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : true,
    "clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B",
    "brandingId" : "39297"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "/institution-logins/469033822512792576/poll",
    "id" : "469033822512792576",
    "resource" : {
    "id" : "469033822512792576",
    "includeInvestmentAccounts" : false,
    "clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B",
    "userModifiedAt" : "2025-01-20T17:12:23Z",
    "channel" : "FDP_DEFAULT",
    "modifiedAt" : "2025-01-20T17:12:24.66996738Z",
    "aggregators" : [
    {
    "cpChannel" : "FDP_DEFAULT",
    "lastStatusUpdatedAt" : "2025-01-20T17:12:23.784738328Z",
    "aggStatus" : "NEW"
    }
    ],
    "cpInstitutionId" : "aef3d9be-e5f6-48a0-b6ef-c2ed2747ffb1",
    "brandingId" : "39297",
    "createdAt" : "2025-01-20T17:12:23.784802476Z",
    "institutionId" : "69971867653389576",
    "name" : "Pentagon FCU"
    },
    "clientId" : "FBD37E93-8DA9-4514-AACB-72E7C23AEA1B"
    }
    }

    pollResponse:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "aggStatus" : "REMOTE_UPDATE_IN_PROGRESS",
    "isProcessing" : true
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "469033822512792576",
    "isProcessing" : true
    }

    as an experiment, I entered a random character (wrong) password, got immediate error that password does not match


    so a wrong password immediately gives an error, yet the correct password take 3-4 minutes to time out?

  • Quicken Mac Subscription Member, Mac Beta Beta

    same results when connecting to the alternate version "Pentagon Federal Credit Union" (which did NOT work in the past, only the above used to work)

    $app_build_number: 800.56243.100
    $app_version_string: 8.0.1
    $model: Mac16,11
    $os_version: 15.2
    $screen_height: 2160
    $screen_width: 3840
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: 2BD05018-DBBD-4243-8405-CFFB399773F7
    cloudStatus: 0
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2025-01-17 02:57:30 +0000
    dataset_id: 468512900446474496
    dataset_platform: QMAC
    date (GMT): 2025-01-20 17:31:12
    date (PST): 2025-01-20 09:31:12
    desktopFileGuid: 2BD05018-DBBD-4243-8405-CFFB399773F7
    document_qcs_id: 48680478401324032
    documentDisplayName: Avi's Finances 3.quicken
    documentUserId: 48680478401324032
    documentUserName: xxx@xxx.com
    early_access: 0
    executable_architecture: 16777228
    installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8
    is_executable_architecture_intel: 0
    last30days_crash_count: 0
    last48hours_crash_count: 0
    launch_id: 6A0272D6-59FA-466F-A793-FD0F0AB024BD
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: Mac16,11
    rawAggregatorPref: fdp
    receiptUserId: 48680478401324032
    receiptUserName: xxx@xxx.com
    subscriber: Subscribed
    syncNewAccounts: 0
    system_appearance: dark
    systemTimeZone: America/Los_Angeles (PST)
    tier: HBR
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't set up (can't sign-in)

    BID: 10360

    FI name: Pentagon Federal Credit Union

    request:
    {
    "credentials" : [
    {
    "value" : "XXXXXXX",
    "key" : "d194e36b-c247-49b8-ae50-7e5befd059c2",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "469034120962537216",
    "value" : "1vGl5hiwk8/YwZw1etAp/F9VjjCdF4miqcY5Q8mRP7k4+fbdfPmdFarEYQ3JViLumk+Ecd2N3k3XExELWNOSmJfo4UI3a4Ccs4mgLaKcKz8Ael5tDejbVTj+pMM7ywpXqI0xR5O/g0g3m2kGjJGx4MTLEI0DJAx1DBaXFMpJZwkkbOZxj/ve94URR12iUW4UJziaXc+Oa/rdvb+DybaIOeAPILIyD17Wb7D7F/g5RwSjkbKReztlfWnvsuI+cH7R7pPltmZ5Okc3222gwbeRa4QIngfihkioZy26flUWKM77GaXaILsWL757DO4Vzqlj4sKNumV2B26As3ZSjUTchg==",
    "key" : "c3d12891-b368-43cd-bbe0-3bd848ff5d7d",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : true,
    "clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2",
    "brandingId" : "10360"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "/institution-logins/469035106695598336/poll",
    "id" : "469035106695598336",
    "resource" : {
    "id" : "469035106695598336",
    "includeInvestmentAccounts" : false,
    "clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2",
    "userModifiedAt" : "2025-01-20T17:25:09Z",
    "channel" : "FDP_DEFAULT",
    "modifiedAt" : "2025-01-20T17:25:09.682668293Z",
    "aggregators" : [
    {
    "cpChannel" : "FDP_DEFAULT",
    "lastStatusUpdatedAt" : "2025-01-20T17:25:09.213345285Z",
    "aggStatus" : "NEW"
    }
    ],
    "cpInstitutionId" : "377a634e-b9b7-4a3c-b6d5-797251671532",
    "brandingId" : "10360",
    "createdAt" : "2025-01-20T17:25:09.213401703Z",
    "institutionId" : "69971856647535878",
    "name" : "Pentagon Federal Credit Union"
    },
    "clientId" : "B4218893-920F-43D8-BFA6-6524E008C6C2"
    }
    }

    pollResponse:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "aggStatus" : "REMOTE_UPDATE_IN_PROGRESS",
    "isProcessing" : true
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "469035106695598336",
    "isProcessing" : true
    }

  • Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    Due to the nature of this issue, I recommend that you contact Quicken Support directly, via phone or by chat, since they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The contact information for Quicken Support can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • Quicken Mac Subscription Member, Mac Beta Beta

    FYI, I just realized that I created a PenFed "passkey" in early December, though I was still able to download transaction till end of December.

    Still, I removed the passkey, and changed my password to something simpler

    However, I am still getting the same error :-(

  • Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I can see that you contacted Quicken Support yesterday and they escalated the issue. The escalated team will reach out by email if they need additional information or when they believe the issue is resolved.

    Thank you!

    Quicken Kristina

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