Security Detail View failure

paulperry

When I click on the Security Detail View, I get "Navigation to the webpage was cancelled". How do I fix this. This has been happening for a number of months. I use the Windows version by means of the Parallels virtual machine on my Mac.

Quicken Anja

Hello @paulperry,

We appreciate you bringing this issue to our attention!

I attempted to replicate this but was unable to do so. If you don't mind, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Also, can you tell us where your data file is located on your computer— is it on your computer hard drive (C: Drive) or in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc)?

To start with,  I suggest that you try clearing Quicken cache to see if it may help. To do so, you will first need to close Quicken, then in your File Explorer, you will need to remove the “Cache” folder from “C:\programData\Quicken”, then reopen Quicken.

Let us know how it goes!

paulperry

I cannot find the Cashe file to which you refer.

Quicken Kristina

Thank you for your reply,

Where are you getting stuck when looking for the Cache folder?

ProgramData is a hidden folder; is that the roadblock you're encountering? If so, you can find information on unhiding folders on Microsoft's Support site.

I hope this helps!

Quicken Kristina

Hello @paulperry,

I haven't seen any response in a while. Do you still require assistance?

Thank you!