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Update Summary Screen Blank

Scott Baines

When I chose a One Step update or when I just update one account, the Update Summary Screen is totally blank. This has been going on for years and I have waited patiently to see it get fixed. I've scanned the community and don't see any resolution. Years ago when you performed these updates you see a progress screen and you'll see either a green or red dot indicating it was successful or not. Then when it was completed the Summary screen would show all the accounts that were downloaded, the Green/Red indicator and the number of transactions that were downloaded. The only screen I see now is the screen when the downloads are in progress. And if I'm not paying attention and there is an error the summary screen won't show that account where the download failed. The second screenshot shows one step update during the download. All accounts are listed and you can see the status of the downloads. The first screenshot is the end result, and you don't see the accounts downloaded, nor the green/red indicator or the number of transactions downloaded. I am running the current version of Quicken Premiere, and this issue has been going on for years.

[Edited - Removed Personal Information]

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One Step Update

Comments

Quicken Kristina

Hello @Scott Baines,

Thank you for coming to the Community to share your experience! You mentioned that this has been going on for years. Do you recall more specifically when you first noticed this issue? Do you keep your Quicken file directly on your local hard drive? You can see your Quicken file's location while in the Quicken program by navigating to File, then looking towards the bottom, just above the Exit option. Up to the 4 most recent Quicken files you've accessed will be listed there, with the file you're currently in showing in the #1 spot.

Is everything working properly aside from the One Step Update Summary screen not showing the accounts that were updated? For instance, are the transactions still downloading into those accounts? When you look at the account in your Quicken, does it show the date/time it was last updated?

Is the date/time of last update also reflecting in the Last Download column of the Account List for your accounts?

I look forward to your reply!

Scott Baines

To answer your questions:

I keep my file locally on my hard drive.
Everything is working fine other than the update summary, all my downloads are working fine.
When i look at the Account list, the last download says "not available"
I don't remember when this started but it maybe around the time after we started the subscription updates, around 2018.

Quicken Kristina

Thank you for your reply,

Based on the screenshot you provided, this is most likely being caused by a problem with the runtime.dat file. To resolve this issue, please navigate to this directory in your Windows system:

C:\ProgramData\Quicken\Inet[folder with your data file name].

The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

Once you're in that directory, rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\.

After you have renamed the runtime.dat file, run a One Step Update (OSU) again to confirm the issue is resolved.

Note: If you are not comfortable performing this troubleshooting, then I recommend contacting Quicken Support by phone and requesting an agent walk you through the process. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Please let me know how it goes!

Scott Baines

Well i renamed the file, and i did several OSU and it worked fine. However, at some point it stopped working. Now, when i do an OSU, the accounts that use Direct Connect, download ok, but the ones with EWC or EWC+ just hang and never finish. I tried to Deactivate one of the accounts and it just hangs, I tried to Reset the connection and it just spins. I even renamed the Runtime file again and it created a new one, but it just hangs. What do i do?

Scott Baines

I did a restore from my backup and did a cloud sync and magically everthing started working again. The update summary screen is the way it's supposed to be. Will keep an eye on this for a few days and see what happens.

Quicken Kristina

Thank you for the update,

Please let me know how it goes!

Thank you!