mycardstatement.com accounts don't connect

dfreymann

As of a couple of days ago our 'mycardstatement.com' accounts no longer connect through Quicken. Browser access through the website works fine.

Message:

An Unexpected Error Occurred

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

??? 😥

Quicken Kristina

Hello @dfreymann,

Thank you for letting us know you're encountering this issue! To troubleshoot this problem, please backup your Quicken file, then follow these steps from this article on FDP-106 errors:

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

Please let me know how it goes!

Quicken Kristina

Hello @dfreymann,

I haven't seen any response in a while. Do you still require assistance?

Thank you!

dfreymann

All working now, thanks.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's working now!

If you need further assistance, please feel free to reach out!