Life Hub and adding an editor

IdahoKari
IdahoKari Quicken Mac Subscription Member

I am trying to add my daughter as an editor. Our subscription ends December 2025 but this is the message she is getting so she can't get on.

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 28

    Hello @IdahoKari,

    Thank you for letting us know about this issue!

    I sent you a DM. Please check your inbox by navigating to the envelope icon near the upper right.

    This issue has been forwarded to the proper channels for further investigation and resolution. To assist with the investigation, please provide the additional information I requested via DM (please reply in the DM) and please send a problem report with log files attached.

    To send logs, if you use Quicken Classic, please navigate to Help>Report a Problem and send the problem report with the log files attached.

    If you use Quicken Simplifi, please follow these steps to send logs:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thank you!

    (QLH-2730)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @IdahoKari,

    I received notification that the issue should now be fixed. Are you still encountering this problem?

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.