linked house and mortgage accounts not working

Just to be clear, this question is regarding a latent issue, not something "new" or "just started happening" or "changed" on my end.
I have in my Quicken for Windows (version 60.20) a "house" and a "mortgage" account which I haven't really been using. Last week for whatever reason I looked at them again and wondered why I'm not using them. (Seems useful, in theory… Quicken could use mortgage payments already being recorded in primary checking account to track outstanding principal balance, equity, cumulative principal vs. interest payments, etc.) So I started looking into updating and beginning to use these accounts… and ran into some questions.
In looking at what I have, I see the following:
Mortgage and house accounts which do show in Account Details as being connected to each other.
Mortgage account shows the opening loan amount from 2012 (which was long before I began using Quicken), then a balance adjustment on 8-4-20 which I suspect was an entry I made manually when I started using Quicken, then “balance adjustment”s approximately monthly through 7-4-22.
In my notes to self, I have a note that an account update failed 8-1-22, and that “reset” did not do anything, so I deactivated the account.
In the Quicken Community, today, when I searched for info on this general topic, the first couple pages of results seem dominated by various reports, mostly from 2021-22, of people having trouble with this function, and including a post from boatnmaniac suggesting that it might be better to not even try to have Quicken update mortgage accounts.
So, my questions at this point are:
1) general advice - is it worth it now, in 2025, to try to revive this function? Is the mortgage account function in Quicken working these days?
2) if so, how do I tell if my existing mortgage account was set up as “online” or “manual”? From what I see in Quicken Help, this is an important detail; but I don’t remember how I originally set it up, and can’t find it under “account details” or any of the other screens where I’ve looked.
Thanks in advance for any guidance.
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I posted about this a week ago (1-28-25) but have received no replies, so am re-posting and hopefully clarifying my question.
Approximately 3 weeks ago it came to my attention that my linked house & mortgage accounts stopped updating in mid-2022. Last week I checked a couple help pages, and checked my Account Details, without finding a solution. (And, as I said, this function worked fine for me prior to mid 2022; it then spontaneously stopped working, without my having changed anything on my end.) So, last week I also checked the Quicken Community re. this general topic; the most recent results I found were other users reporting the same problem in 2021-22, and superuser boatnmaniac suggesting that it might be better to just give up on this function - not even try to have Quicken update mortgage accounts.
So, my question at this point is: has anything changed? Is it worth it now, in 2025, to try to revive this function? Is the mortgage account function in Quicken working these days? It seems like an obvious thing that Quicken should be able to do - to use transactions that are already being entered anyway in a checking account, to track principal & interest, escrow, and current equity - but I saw no hint in the help pages I looked at, that anything has been done either to fix the problem or to provide any other workaround. Has Quicken dropped the ball on this or is there a an update/solution out there somewhere that I've missed?
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@enirevets - Sorry to hear that you did not receive any replies to your initial post. BTW if you want to help ensure that you get someone specific's attention, place the @ symbol directly in front o their ID name and then click on it to get it to show up in bold blue font. That will send a notification to that person.
So, tell me if I am correctly understanding:
- You already have a mortgage account set up?
- Does the mortgage account have an account register where you can see and edit payment transactions?
- Are you wanting to download (link) the lender to the mortgage account?
- Or are you wanting to link payment transactions (with breakdowns for principal, interest, escrow, etc.) in your checking account to the mortgage account?
Quicken Classic Premier (US) Subscription: R61.16 on Windows 11 Home
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