Flagstar bank not updating in one step update

Franniedc

one step up date does not complete and keeps circling. I need to end task to exit quicken

Franniedc

upon checking my account list express web connect says not available for Flagstar bank

Quicken Anja

Hello @Franniedc,

We appreciate you bringing this issue to our attention!

Upon checking your account here internally, I can see that you are receiving an FDP-185 error.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

JP

I've got a CC-501 error.

Quicken Anja

Hello @JP,

Thanks for adding to this discussion!

I checked your account as well, and you are also receiving an FDP-185 error internally. While the external error you’re seeing is different, it is caused by the same underlying issue mentioned in the alert I previously linked.

Our teams are actively working to resolve this as quickly as possible, though we don’t have an ETA at this time. We appreciate your patience and will share any updates as soon as they become available.

Thank you!

Franniedc

thank you. I went into quicken and the update progressed to the secondary authentication level. I was resetting an account before reporting the problem.
the account was linked and express web connect is back for Flagstar bank

Again

Thanks

Quicken Anja

@Franniedc Thanks for the followup!

It sounds like the issue has been resolved for you then, is that correct?

Thank you!

Franniedc

yes resolved.

Quicken Anja

Great to hear! Thank you.

JP

Hello Again,

I wish I could report a resolution but alas I am without. although the error has taken on a new code, CC-800. You know the drill better than I, something has changed and I suspect it has something to do with Flagstar Bank appears to have taken on a new mortgage servicer, Valon Mortgage Inc..

I usually just give up and just re-add the account. All my mortgage data is captured in Quicken via the payer account and proper categorization 🛠️. Having the mortgage account as a Property & Debt mostly helps in forward planning.

Cheers🍻

JP

JP

Hello,

Update; I have resolved one step update issue with Flagstar Bank Mortgage account. I tried adding the account again but it only reconciled the first time. I then deleted the two account and did not try adding account until next day. Coincidentally, there was an update available before adding Flagstar Bank mortgage account so I installed quicken update and then added the account.

All good for now.

Thank you,

JP

Quicken Anja

https://community.quicken.com/discussion/comment/20475821#Comment_20475821

@JP Thanks for the update and for sharing the solution that worked! I'm glad to hear all is well now.

If you experience any further issues with this, please don't hesitate to reach back out.

Thank you!