Prime Visa only shows current balance in online bill

Earl Zier

My prime Visa only shows the current balance in the online bill. The Minimum Payment due is not shown. I also have an interest saving balance, which is the same amount, that I see in my Chase Prime Visa account. This prevents me from using the minimum or interest saving balance as payment in Quicken. The actual bill is automatically paid, so this is not a payment problem for me, it's just that the actual payment is less than the scheduled payment in Quicken.

Quicken Jasmine

Hello @Earl Zier,

It sounds like Quicken is not retrieving the "Minimum Payment Due" from your Chase Prime Visa online bill, which is affecting how scheduled payments are displayed. Have you checked whether this issue is specific to Chase, or do other credit cards in your Quicken account also fail to show the minimum payment? When you refresh your online bills, does Quicken pull any updated data, or does it consistently exclude the minimum due?

Since you can see both the minimum payment and the interest-saving balance in your Chase account but not in Quicken, have you checked whether Chase provides those details through its online biller integration? Have you tried unlinking and re-adding the biller to see if Quicken pulls different data? Given that your actual payment is processed correctly but differs from the scheduled payment in Quicken, have you considered adjusting your payment schedule settings to reflect the expected minimum payment manually?

Let me know!