ULTA Beauty CC-503 [Win]

MSStateDawg
MSStateDawg Quicken Windows Subscription Member ✭✭✭✭

Getting an error accessing ULTA. Been working fine for months. The issue started last week. Confirmed the creds are correct. See pic below.

Appears this was reported about a year ago.

Quicken user since 1991

VP, Ops & Tech in the biometric space

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @MSStateDawg,

    Thanks for bringing this issue to our attention.

    After further review, I can see that you are receiving an FDP-103 internal error with your Ulta Beauty Mastercard account(s). An FDP-103 error occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. I suggest reviewing the instructions below in an attempt to resolve the issue, it is recommended to save a backup before proceeding. You can find more information as well as these steps in this Support Article.

    To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

    After that, please follow the troubleshooting instructions below.

    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Spotlight (you will see a small magnifying glass in the top menu)
    6. Search for "Keychain Access"
    7. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    8. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    9. Quit the Keychain Access app and reopen Quicken
    10. Navigate to Accounts > Add Account...
    11. Use the search field at the top of the list to find and select your financial institution and click Continue
    12. Follow the prompts to sign in using your login credentials associated with the financial institution
    13. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

    Let me know how it goes!

    -Quicken Jasmine

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  • MSStateDawg
    MSStateDawg Quicken Windows Subscription Member ✭✭✭✭

    Thanks for your response.

    These instructions, as well as the support article suggested, seem to be tailored for Mac users. I am using Quicken on Windows 11. I did, however, ensure that the ULTA account is disconnected from Comenity and changed the password on the Comenity website.

    I've been using "Ulta Beauty Ultimate Rewards Mastercard" for months but tried "Ultamate Rewards Credit Card" (sic) just in case.

    The problem persists.

    Quicken user since 1991

    VP, Ops & Tech in the biometric space

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    I apologize for the miscommunication, this thread was located within a Mac category, so I have moved it.

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @MSStateDawg,

    Could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached? This is so that I may report this issue for further investigation.

    Thanks!

    -Quicken Jasmine

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  • MSStateDawg
    MSStateDawg Quicken Windows Subscription Member ✭✭✭✭

    Do I get the opportunity to review the sanitized version before it is uploaded?

    Quicken user since 1991

    VP, Ops & Tech in the biometric space

  • Dlaraneta
    Dlaraneta Quicken Windows Subscription Member ✭✭

    Having the same problem and can't send the report since the account is now disconnected - same error number

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MSStateDawg,

    If you wish to review the sanitized version before uploading, you can create the sanitized file by navigating to Help > Contact Support > Sanitize Data File Copy.

    On the following screen, click Create a sanitized copy of your data file.

    Once it finishes creating the sanitized file, click on Go to Folder.

    You will be redirected to your Windows File Explorer, and the sanitized data file will be in a Zip Folder.

    Double-click the Zip Folder to open and you will then see the sanitized data file which you can double-click on to open and review.

    I hope this helps!

    Hello @Dlaraneta,

    Thanks for adding to this discussion and letting us know you are also experiencing this issue!

    Even if the account is now disconnected, you can still go ahead and submit the problem report as the history from before the account was disconnected should still be included in your log files.

    Thank you!

    -Quicken Anja
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  • MSStateDawg
    MSStateDawg Quicken Windows Subscription Member ✭✭✭✭

    Thanks.

    After review, I find that the file is not completely sanitized. The names of categories are still visible. Unfortunately, I will not be able to upload the file as I have created numerous custom categories over three decades which are personal in nature (e.g. a person's health matter).

    I will try to report the matter without uploading the sanitized data file.

    Quicken user since 1991

    VP, Ops & Tech in the biometric space

  • MSStateDawg
    MSStateDawg Quicken Windows Subscription Member ✭✭✭✭

    Quicken user since 1991

    VP, Ops & Tech in the biometric space

  • Jennifer Hudson
    Jennifer Hudson Member ✭✭

    I also have been having this problem for the last 3 weeks or so. I disconnected the account weeks ago and have been waiting for you guys to fix it. It still will not let me reconnect the account. When will the problem be corrected?

  • Jennifer Hudson
    Jennifer Hudson Member ✭✭

    Not to mention, as has been reported NUMEROUS times in the past (over years), there is a misspelling - it is Ulta Beauty Rewards Mastercard, not "Beaty"

    The website should be https://d.comenity.net/ac/ultabeautyrewards/public/home

  • Jennifer Hudson
    Jennifer Hudson Member ✭✭

    Sorry should be "Ulta Beauty Ultimate Rewards Mastercard" - Quicken has it misspelled as "Beaty"

  • Jennifer Hudson
    Jennifer Hudson Member ✭✭

    I just tried changing my password and re-connecting the account - still the same error

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for joining this thread to share that you are also experiencing this issue and we appreciate that you have submitted problem reports. This issue has been reported for further investigation, although there is no current ETA.

    We truly appreciate your patience and support as we work through this issue.

    (CBT-572)

    -Quicken Jasmine

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