Capital Group-American Funds suddenly stopped downloading

amyjeank

Worked fine until I updated to the latest Mac Sequoia 15.3, and now it claims my password is incorrect. Re-entering the credentials gives the same message. This has happened before and unfortunately I can't remember how I fixed it then. The problem was NOT the password or the customer ID. The current password is unchanged from when the downloads worked a couple of days ago and is still valid on the CG website.

Screenshot 2025-02-06 at 10.29.09 AM.png

Quicken Jasmine

Hello @amyjeank,

Thank you for bringing this issue to our attention.

When you try to reactivate the account, do you receive the incorrect password message immediately, or does it take a moment as if it’s attempting to connect? Have you tried resetting your connection by adding the account as a new financial institution instead of reactivating the existing one? Also, do you see any specific error codes alongside the incorrect password message? Given that this has happened before, do you recall if any security settings on the Capital Group website needed to be adjusted, such as enabling third-party access or updating security questions?

Let me know what you find, and we’ll work toward a solution.

amyjeank

Thank you.

It takes a moment as if it's attempting to connect.

I disconnected the account that's not working and tried to add an account as a new financial institution, re-entering the account name and password (again, which continue to work just fine on the company website), but get the same message as in the screenshot above: "Did you mistype your sign-in info? Please re-enter your credentials for Capital Group-American Funds." No error codes.

Account name and password are unchanged from a few days ago, when auto downloads worked just fine. No security settings at the financial institution need updating. I suspect it's related to the recent update to Mac Sequoia 15.3.

Quicken Jasmine

Hello @amyjeank,

Thank you for providing more information.

You mentioned disconnecting the account and attempting to add the account again, however, I suggest reviewing the full instructions below in an attempt to resolve the issue. It is recommended to save a backup before proceeding (just in case).

To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Spotlight (you will see a small magnifying glass in the top menu) > Search "Keychain Access"
   
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

Quicken Jasmine

Hello @amyjeank,

I haven't heard from you yet, are you still needing assistance?

Let me know!

Quicken Jasmine

Hello @amyjeank,

Just checking in once more!