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CapitalOne Quicksilver QuickPay Account Number Not Found

James118

I am unable to pay Capital One Quicksilver with Quick Pay, due to a set up error. Steps to reproduce the error.

1. Navigate to Bills & Income
2. Find the Capital One Quicksilver Account
3. Click the Quick Pay button
4. A Dialog Box will pop up, "Payee details required."
5. Click OK
6. Enter the Full Account Number and Payee Zip Code
7. Click Continue
8. A dialog box will pop up, "Account Number Not Found" (see attached image)

No combination of zip or zip+5 or account number with or without dashes and spaces is accepted.
Interestingly, if I mistype the account number, it pops up a dialog box, "The last 4 digits of the account number entered do not match the account number from your Online connection." I have tried removing the online biller, and disabling and reenabling the online payeee, as well as, disabling and reenabling Quicken on the Capital One web site.

Acct not found.png

acct 4 digits.png

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Comments

Quicken Anja

Hello @James118,

We appreciate you taking the time to report this issue.

Would you mind trying to re-upload the screenshots? I attempted to open them, but unfortunately, I received an error and was unable to view them.

Additionally, could you confirm whether this account is currently added as an online biller? When reviewing internally, I do not see it listed among your added billers.

Check back and let us know! Thank you.

James118

I changed the files from PNG to JPG.

Quicken Anja

Thank you for providing the screenshots again!

Could you please confirm whether this account is currently added as an online biller, or is it currently removed? When reviewing internally, I still do not see it listed among your added billers.

Thank you!

James118

Capital One is added as an online biller. Please see attached screen shot from the Bills & Income tab. It also appears in the Manage Online Billers window, and the last 4-digits of the account are correct.

James118

For troubleshooting, I have even gone through and deleted the account from Bills & Income, Online Banking, and removed Quicken as an authorized user from the Capital One web site. And then tried setting up the whole thing again.

Quicken Anja

Thanks for following up!

Upon checking internally, I can see our support team has escalated this issue for you (Ticket #11598893). Since an escalation is in progress, we recommend holding off on further troubleshooting to avoid interfering with the process.

While there is no estimated resolution time from our escalation team, you can reference the ticket number when contacting support if you’d like to check on the status.

Let us know if you have any other questions!