CC-800 Errors on only certain accounts

Ron Clevenger

I run Quicken on 2 Windows computers. They are configured identically. One is my primary and the other is my secondary.

All Quicken files are cloned on both computers via OneDrive.

I have several accounts in Quicken. When I do a one step update on the secondary computer three accounts (2 AMEX and Costco CitiVisa) get CC-800 errors. I reestablish the three accounts in the prescribed manner and all is OK.

I then go the primary computer, and the same thing then occurs there. CC-800 errors on those three accounts. I then reestablish the three accounts and all is OK, but when I go to the secondary computer its deja vu all over again.

My other accounts (BofA and Fidelity and eTrade) do not exhibit this problem.

I am at my wits end - any suggestions!

markus1957

The accounts that do not exhibit the error are likely connected using direct connect. That method does not exhibit that error.

I would try using just 1 computer for a few days before trying the clone use. Also verify both computers are picking up the exact same file and that OneDrive didn't somehow create a copy after a sync error and they are actually 2 different but related files. I always pause OneDrive before using Quicken to avoid sync errors and then resume it after closing Quicken.

The error is caused when the EWC/EWC+ accounts sync to the cloud and the desktop file instance looks different than the associated cloud file. The complicated nature of the under the hood actions for EWC/EWC+ accounts is making it harder to use your 2-computer approach even though it should work in theory. It seems some data may be getting stored in the local config files not synced by OneDrive. For example, the file that contains the data shown in the OSU Summary window, runtime.dat is stored locally.

Quicken Kristina

Hello @Ron Clevenger,

I can see how that would be frustrating. If the information @markus1957 does not help resolve the issue, here are a couple other ways to bypass the issue you're running into:

1. If your primary computer is the main computer you access/update the file from, then you could use that as the home for your Quicken file, then turn on Sync and use Quicken on the Web when you need to access the file from your secondary computer. For more information on Quicken on the Web, please see this article:

https://www.quicken.com/support/quicken-web-frequently-asked-questions/

2. You may want to consider is seeing if you can connect those problem accounts using a different connection method. Citi Cards supports Direct Connect. You could try switching the connection on at least one of your Quicken files to Direct Connect. To do this, backup your file, then deactivate the account. To reconnect the account, go to Tools>Add Account, then search for Citi Cards. Click the blue Advanced Options link.

On the next screen, click Continue. Then, select Direct Connect and click Next.

Follow the prompts to connect your account. Note: Citi does require you to authorize the connection through their website. If you get the "Sorry. We encountered an error. (It's not your fault.) message, make sure to follow the additional instructions provided to authorize the connection.

Once you make it to the add/link screen, make sure to carefully link the account to the correct nickname in Quicken.

American Express offers an American Express - Delegate option that you may be able to use to connect the problem accounts. To try connecting to this connection option, backup your file, deactivate the problem accounts, then go to Tools>Add Account, search for American Express - Delegate, and follow the prompts, making sure to carefully link to the correct nickname in Quicken. Note - This connection does not work for all accounts.

I hope this helps!