Bill presentment sync error

Airbusky

Hello, on my Mac, I now continuously get this error message when updating accounts. I have Bill Presentment turned off on all my accounts.

Quicken Anja

Hello @Airbusky,

We appreciate you reaching out to bring this issue to our attention.

This error occurs when there is a sync issue in Quicken Cloud Services. I can see that you successfully uploaded your logs—thank you for doing so!

After reviewing them, we’ve determined that you are in fact experiencing a Sync Error internally. As part of our troubleshooting steps, we recommend signing out and then signing back into the program. Please follow the step-by-step instructions in this support article.

Once completed, let us know if the error persists.

Thank you!

Airbusky

Thank you, Quicken Anja,

I performed the sign-out and sign-in procedures, and the error warning continues to appear.

Quicken Anja

Thank you for following up with the result!

We will be forwarding this issue to the proper channels to have this further investigated. I can see you have already submitted a problem report with log files which we will include in our ticket to contribute to the investigation.

If you don't mind, it would also aid the investigation to include a sanitized file which you can also submit via Help > Report a problem as you did before when you submitted your log files. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-587)

Airbusky

Thanks @Quicken Anja,

Sanitized file submitted.

Quicken Anja

Perfect, I’ll get it added to the ticket.

Thank you!

Airbusky

Here is the solution to my error.

Quicken Anja

@Airbusky Thanks for the update! Glad to hear you were able to resolve the issue.

Airbusky

I had to repost the image because the previous screenshot would not be deleted when the image was replaced.