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Ally Bank getting error CC-501

rahcoleman

Hi,

I'm having a problem setting up my checking account at Ally Bank to download transactions. Previously the account was receiving transactions, then that stopped. I tried to "reset" the account but got the message that my account couldn't be found. I do have other accounts at Ally Bank which are working correctly.

I've tried to re-add my checking account but are now getting error CC-501. This has been going on for a week. Any help would be appreciated.

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Comments

Quicken Kristina

Hello @rahcoleman,

Thank you for letting us know you're encountering an issue updating your checking account. To help troubleshoot this issue, please provide more information. You mentioned the issue has been going on for a week. To clarify, is that when you reset the account and started seeing the account not found errors, or is that when the CC-501 errors started? If possible, please post a screenshot of the error message. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

In your Quicken, please navigate to Help>Report a Problem and send a problem report with log files attached. The information in the logs is needed to help track down the cause of the CC-501 error message you are seeing.

I look forward to your response!

Fletch200

FWIW - the post below helped fix my LONG TIME Ally 501 issue. I did all the deactivation stuff and the 501 went away but just got a "sorry" response after that. The post below tipped me off about HIDDEN accounts. I had an old Ally account that was hidden but still "activated". After deactivating the hidden one, the reconnect worked. It found all accounts and downloaded 18 months of data. I had to clean up that download because there were duplicates in the register but it's all good now.

https://community.quicken.com/discussion/7958913/ally-bank-account-issues

rahcoleman

Hello Quicken Kristina. I followed the instructions from the post by Don Andrews and it worked. Thanks for the help.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that following those instructions worked!

If you need further assistance, please feel free to reach out!