American Express randomly stops downloading transactions
This is the third time this has happened, not sure why Quicken fails to download.
I have one Amex Login that has multiple credit, charge, and Business credit/charge cards on the account. Things were working mostly smoothly until I added a new Amex Gold Business card. I clicked the plus sign and added the account, it had me login to Amex website, and I checked all the boxes to authorize. Returned to quicken, everything downloaded fine.
This was on or around January 15, 2025
On or around 1/30/25 I noticed it hadn't found any transactions for this account only for almost 2 weeks. All my other Amex cards downloaded transactions just fine. NO errors in OSU at all. A manual "update now" showed no errors either, just nothing downloaded.
Had to do the usual deactivate/reactive and then it found the missing 12 or so transactions (along with changing my opening balance, thank you very much).
Then again on or around 2/12/25 I noticed no new transactions even though I use the card almost daily. Had to do the same thing. Deactivate/reactivate. Missing transactions downloaded.
Today, noticed that it hasn't downloaded anything since 2/25/25. The most annoying thing is the no errors part.
Any suggestions other than the usual (validate, super validate, blah blah which never fixes/does anything anyway).
Comments
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Hello @mjonis,
Thanks for reaching out with this issue!
To assist further and investigate the specific errors you're experiencing with your American Express account(s), could you please submit a problem report directly from within Quicken? This will allow us to securely receive your log files and account-specific details, which are essential to be able to review the issue more thoroughly.
To submit a problem report, please follow these steps:
- Go to Help in the top menu.
- Select Report a Problem.
- Fill out the form with a brief description of the issue.
- Make sure the option to send your log files is checked.
- Click Send to Quicken.
After submitting the report, please let me know here so I can keep an eye out for it to continue the investigation. Thank you!
-Quicken Jasmine
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I haven't heard from you yet, are you still experiencing this issue?
Let me know!
-Quicken Jasmine
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Hello,
I should know in another week or so (I have to make a note to keep checking daily and see if it happens again. We're nearing the 2 week window were it usually shows up).
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I have been having issues with my accounts on and off for a couple of months also. I have tried resetting the accounts, deactivating and reactivating. This worked for a while then would have to go throught these steps again. Now nothing seems to work even though when I reactivate the accounts it shows that the accounts are linked.
The last transactions to download were from mid-February.
When is this going to be fixed?
Running Quicken R61.21 release.
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Yes, just had it happen again. Very annoying/frustrating. So far only seems to be with Amex cards, and only the NEW card I've recently added. I have no idea why it works for a period of time and then stops working.
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