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American Express randomly stops downloading transactions

mjonis

This is the third time this has happened, not sure why Quicken fails to download.

I have one Amex Login that has multiple credit, charge, and Business credit/charge cards on the account. Things were working mostly smoothly until I added a new Amex Gold Business card. I clicked the plus sign and added the account, it had me login to Amex website, and I checked all the boxes to authorize. Returned to quicken, everything downloaded fine.

This was on or around January 15, 2025

On or around 1/30/25 I noticed it hadn't found any transactions for this account only for almost 2 weeks. All my other Amex cards downloaded transactions just fine. NO errors in OSU at all. A manual "update now" showed no errors either, just nothing downloaded.

Had to do the usual deactivate/reactive and then it found the missing 12 or so transactions (along with changing my opening balance, thank you very much).

Then again on or around 2/12/25 I noticed no new transactions even though I use the card almost daily. Had to do the same thing. Deactivate/reactivate. Missing transactions downloaded.

Today, noticed that it hasn't downloaded anything since 2/25/25. The most annoying thing is the no errors part.

Any suggestions other than the usual (validate, super validate, blah blah which never fixes/does anything anyway).

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Comments

Quicken Jasmine

Hello @mjonis,

Thanks for reaching out with this issue!

To assist further and investigate the specific errors you're experiencing with your American Express account(s), could you please submit a problem report directly from within Quicken? This will allow us to securely receive your log files and account-specific details, which are essential to be able to review the issue more thoroughly.

To submit a problem report, please follow these steps:

Go to Help in the top menu.
Select Report a Problem.
Fill out the form with a brief description of the issue.
Make sure the option to send your log files is checked.
Click Send to Quicken.

After submitting the report, please let me know here so I can keep an eye out for it to continue the investigation. Thank you!

Quicken Jasmine

https://community.quicken.com/discussion/7960625/american-express-randomly-stops-downloading-transactions

I haven't heard from you yet, are you still experiencing this issue?

Let me know!

mjonis

Hello,

I should know in another week or so (I have to make a note to keep checking daily and see if it happens again. We're nearing the 2 week window were it usually shows up).

Judy

I have been having issues with my accounts on and off for a couple of months also. I have tried resetting the accounts, deactivating and reactivating. This worked for a while then would have to go throught these steps again. Now nothing seems to work even though when I reactivate the accounts it shows that the accounts are linked.

The last transactions to download were from mid-February.

When is this going to be fixed?

Running Quicken R61.21 release.

mjonis

https://community.quicken.com/discussion/comment/20480548#Comment_20480548

Yes, just had it happen again. Very annoying/frustrating. So far only seems to be with Amex cards, and only the NEW card I've recently added. I have no idea why it works for a period of time and then stops working.

FCDavis

After years of error-free experience, my AMEX transactions failed to download today - three card accounts which I regularly download on on the 1st of each month. Resolved issue by deactivating all three, restarted Quicken and reactivating first account, which prompted AMEX to re-authorize all three (all attached to one AMEX ID). Back in Quicken, linked to corresponding accounts and it automatically downloaded all my transactions (except curiously one purchase I made yesterday, though I expect it'll show up). Hopefully this does not become a recurring problem when I download next month.

In case this info is helpful in anyone's troubleshooting, @mjonis mentioned recently adding a new card, which I had done as well. One of the three is new as of September 2024, and I upgraded a Gold "Traditional" card to a "regular" Gold in mid-January.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20479682#Comment_20479682

Hello @mjonis, @Judy, and @FCDavis,

Thanks for reaching out!

If you are still experiencing this issue, would you mind following the instructions in my previous response regarding submitting a problem report?

Please let me know once you have done so!