USAA won't update unless I sign on to USAA and Authorize for the last 2 days

iusdcm1
iusdcm1 Quicken Windows Subscription Member ✭✭✭
edited March 6 in Download, Add/Update Accounts (Windows)

I thought the issue with USAA was fixed but now for the last 2 days, every morning I have to go through the loop of signing on to USAA to authorize Quicken etc.

Why is this happening again?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @iusdcm1,

    We appreciate you bringing this issue to our attention!

    I took the liberty of reviewing your account, but do not see any errors internally occur that may be causing this so I will need to gather some additional details to further investigate.

    1. Are you seeing any specific error codes on your end when prompted to reauthorize your USAA account?
    2. After reauthorizing, do all of your accounts successfully update, or do some fail to connect?
    3. Have you recently installed any Quicken updates that may have coincided with the issue reoccurring?
    4. Last, could you please provide your log files by submitting a Problem Report so we can look internally as well? To do so, please navigate to Help > Report a problem.
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    Check back and let us know!

    -Quicken Anja
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  • iusdcm1
    iusdcm1 Quicken Windows Subscription Member ✭✭✭

    Today it worked. It did not work the last two days. I will keep you posted.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update! Glad to hear it is working now.

    Please don't hesitate to reach back out should the issue return!

    -Quicken Anja
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  • DanielC
    DanielC Quicken Mac Subscription Member ✭✭
    edited March 7

    [Deleted - Duplicate Post]

  • iusdcm1
    iusdcm1 Quicken Windows Subscription Member ✭✭✭

    Agreed! I had to reconnect for two days and then today it worked. Who knows what tomorrow will bring!

    On the bright side, I have Vanguard which has been out of commission for weeks and today it suddenly worked!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited March 18

    Hello @DanielC & @iusdcm1,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.  

    (CTP-12350/CTP-11745)  

    Quicken Kristina

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  • iusdcm1
    iusdcm1 Quicken Windows Subscription Member ✭✭✭

    The USAA issue happened again this am. There is no error code, the screen just says there is a connectivity problem and then I have to reconnect to USAA through logging on and checking the box that I will allow Quicken connectivity.
    I submitted a problem report with log files attached per your instruction.
    PS my data file is too large to send.

  • iusdcm1
    iusdcm1 Quicken Windows Subscription Member ✭✭✭
    IMG_0031.jpeg

    This is the message I get when USAA doesn’t work.

  • nmestanas
    nmestanas Member ✭✭✭✭

    FWIW, I got the same "error" early this morning (around 6:15AM PST). No error code, just pop to the Connectivity Problem dialog. I went ahead and reset and it connected fine (no transactions downloaded since there were no new ones).

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