Transactions not downloading from USAA (QMac)

System

This discussion was created from comments split from:

USAA Checking Account Fails to Download Recent transactions

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DanielC

Same issue. I have to reconnect my USAA accounts on a regular basis. I have changed nothing. I have reported this problem several times but it keeps happening. This has been going on for several months.

Quicken Kristina

Hello @DanielC,

Thank you for letting us know you're also having issues with transactions not downloading from USAA. To help troubleshoot, please provide more information. When did you first notice the issue? How often does this happen? Does this affect all of your USAA accounts, or just some? Is it random which accounts are affected? Does this happen with any other financial institutions?

Note - This issue has also been reported to the proper channels for further investigation and resolution. Thank you for sending logs to help with the investigation!

I look forward to your reply!

(CTP-12350/CTP-11745)

spinnaker jib

Over roughly the past 7 days I have experienced this very same issue: must constantly re-authorize dowloading of data from my multiple USAA accounts into Quicken.

!!! PLEASE FIX THIS ONGOING PROBLEM !!!

Quicken Kristina

Hello @spinnaker jib,

Thank you for letting us know you're impacted by this issue also. The issue has already been reported to our teams for further investigation and resolution. If you would like to contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

spinnaker jib

When do you expect this problem will be resolved?

Quicken Kristina

Thank you for your reply,

Our teams are aware of the issue and are working to resolve it. Because they do not provide ETAs, I'm not able to provide an estimated time for the issue to be resolved. We do not currently have an alert for this issue, but you can post to this thread to request updates. If this discussion is closed, you can create a new discussion to request an update on the status of CTP-12350/CTP-11745.

Thank you!