Connectivity is no longer supported at Barclays online banking US

muskie19
muskie19 Quicken Mac Subscription Member ✭✭
edited March 13 in Errors and Troubleshooting (Mac)

Getting this message after downloading all accounts. Barclays was downloading fine after their last fiasco, started getting this message a couple of days ago, saying I have to manually enter transactions. Is this happening to anybody else?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @muskie19,

    Thank you for reaching out.

    Are you receiving this message for all Barclays accounts or just specific ones? Have you made any recent changes to your account, such as updating credentials or security settings? Are you able to log in to Barclays' website without any issues?

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    Looking forward to your response!

    -Quicken Jasmine

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  • muskie19
    muskie19 Quicken Mac Subscription Member ✭✭
    Screenshot 2025-03-13 at 11.22.14 AM.png

    This is what I get

  • muskie19
    muskie19 Quicken Mac Subscription Member ✭✭

    This is what I get

    Screenshot 2025-03-13 at 11.22.14 AM.png
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @muskie19,

    I went ahead and reviewed the internal error that you are receiving with your Barclays' account(s) and can see an FDP-155(CC-555). This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file. In some cases, this block is permanent. You can read more about this error message in this Support Article.

    Due to the nature of this error message, I suggest reaching out to Barclays directly and requesting to speak to their online banking department or their third-party aggregators department, as I believe this may be due to Barclays Bank blocking the connection with Quicken due to the various error messages that are occurring with their users. They will be best equipped to assist you with any issues related to your account connection.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • sbrouse
    sbrouse Quicken Windows Subscription Member ✭✭

    I was getting the same issue for a few days. I just went in and used the "Fixit" link to reestablish the connection. It found my savings account and relinked it to the existing Quicken account. Now it works again.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20481267#Comment_20481267

    Thanks for sharing!

    -Quicken Jasmine

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  • muskie19
    muskie19 Quicken Mac Subscription Member ✭✭

    I don't have a fix it link on mac, but I did re setup the accounts (Barclays Bank Delaware) and it setup 2 new accounts that appear to be downloading now. Unfortunately, it includes only the transactions from this year, so i hid the original accounts. I guess if i need the previous years transaction info, i can get it in these hidden accounts. Is there a way to move transactions from the hidden accounts to the newly active ones? This also inflates my net worth

  • davezechnich
    davezechnich Member ✭✭✭

    My Quicken also was unable to connect with Barclays over the past few days. I tried to reconnect with Fixit and failed. Then I noticed I was no longer set up for online services with Barclays; I needed to "reconnect" but am getting error message stating that this is a Quicken issue. I tired both before and after updating to the latest version of Quicken. See screen shot below.

    image.png
  • davezechnich
    davezechnich Member ✭✭✭

    Update to above: the connectivity issue between Quicken and Barclays persists.

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