Elan Visa yellow warning message after download but Elan is working now

quick20

For the past week I have been receiving an Elan Visa yellow warning message after download, but Elan is working now. Is there a way to get rid of the Elan Visa yellow warning message?

Quicken Jasmine

Hello @quick20,

Thanks for reaching out!

This is a known issue that has been reported, our teams are looking into this and working on getting it resolved. However, our development team also believes that this is a problem in the runtime.dat file, and recommends the following steps below to correct this issue.

First, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

Please let us know how it goes!

(CTP-12393)

Quicken Jasmine

https://community.quicken.com/discussion/7960898/elan-visa-yellow-warning-message-after-download-but-elan-is-working-now

I haven't heard from you yet, just checking in!

Quicken Jasmine

https://community.quicken.com/discussion/7960898/elan-visa-yellow-warning-message-after-download-but-elan-is-working-now

Are you still needing assistance?