How to restore missing Check Pay Biller (Merchant/Account)

David Fitzgerald

I'm using the issue R61.21 of Quicken on Windows 10.

A Biller dissappeared from the Bills & Income screen, for whatever reason. When attempting to manually reestablish said Biller, I receive the message that the account already exist and was unable to proceed. How do you get an exisitng, but missing Biller to reappear on Bills & Income? And, how to locate Biller account(s) to delete if desirable?

Thanks

daf

Quicken Kristina

Hello @David Fitzgerald,

Thank you for coming to the Community with this issue. To assist with this issue, please provide more information. Based on your earlier contact with Support, is the biller that vanished Wells Fargo? Was this an online biller, or a manual reminder? Do you recall roughly when the biller disappeared? To view/edit that Check Pay Payee, try following the instructions in this help article:

https://info.quicken.com/win/edit-check-pay-payee

I can see that you contacted Support today, and I reviewed your interaction with Support to get a better idea of what troubleshooting has already been done. The agent assured you that the Check Pay payment was submitted, however, based on what I could see when I reviewed the interaction, I think it would be wise to ask for more information to confirm that what they told you is correct.

When you scheduled your Check Pay payment, did you do it using that Wells Fargo biller that you manually added to the Bills & Income tab, or did you do it by creating a transaction in the payment account's register?

What happened when you selected the Check Pay option? Your post above indicates that it said the biller already exists and wouldn't let you proceed. Is that correct, or were you able to proceed? For example, did you see the screen to review and confirm the payment (see sample screenshot below)?

If you were unable to proceed, and never got to that confirm payment screen, did you try scheduling the payment through your account register in Quicken? If you did not, here are the directions on how to do so, from this article on scheduling payments using Quick Pay and Check Pay:

Making a Check Pay payment from the register

1. Go to the register for your Check Pay enabled account.
2. Select the empty transaction at the bottom of the register.
3. Click the drop-down arrow in the Check # field and select Pay (Quick Pay/Check Pay).
   
4. Select the biller you want to schedule the payment for. 
5. In the Make a Check Pay Payment screen, enter the payment and transaction details. 

To make a payment using Check Pay, you need to enter the following information: 

• Date: Select the date you want the payment to mail. A payment can be scheduled out a maximum of 45 days. Please take into account the expected delivery date range to ensure your payment arrives by the due date.
• Account to use: By default, Quicken will use the account that you chose while setting up the reminder. You can choose any other Check Pay-enabled account as well.
• Payment amount: Quicken will display the default amount that was entered when you created the reminder. You can change the amount as needed. 

You can optionally enter information for the Category, Tag, and Memo fields. Adding this information will improve Quicken reports about your payments and transactions. If you want the memo to be printed on the physical check, check the box next to Include memo on printed check. 

1. Click Pay Now (or Schedule, if you set the payment for a future date).  
2. Review your payment details, then click Confirm. 
3. In the Check Pay Payment Scheduled screen, click OK

You can view your scheduled payment in the Bills Dashboard in the Last Payment column.

I look forward to your response!

David Fitzgerald

Thanks for the follow-up.

I pay all my bills from the Bills & Income page. Yes, Wells Fargo is the merchant that I had difficulty paying. Here's the loose sequence of events as I recall.

Wells Fargo is my mortgage payment, monthly. Check Pay is the default method for Wells Fargo. Historically, once a month, I'd click the displayed Check Pay button (Photo 01), complete and send payment. It was time for the next payment. When I referenced Wells Fargo, the button for Check Pay now read "Enter", for unknown reasons. I knew ENTER only made register entries, not payments. So I opened then drop down menu only to learn that Check Pay was not listed; Now What?

I opened the + sign (Photo 02) and attempted to create a new Wells Fargo/Check Pay listing, but was denied; a message said the account already existed. Yes, I knew the account was there; I wanted to reeastablish another connection, but couldn't. I did create "equivalent" Wells Fargo accounts but was unable to affect the Bills & Income listing for Wells Fargo, I was stuck with the undesired Entry button. Out of frustration, I likely deleted the unusable Wells Fargo listing from the page and couldn't reestablish, Wells Fargo would not relist. I tried the Make a Payment button (Photo 03) and initiated a new Wells Fargo payment that was shown in the check register, but wasn't certain if payment was initiated, hence my call to Quicken Support.

Before I called support, I uninstalled and reinstalled Quicken to no avail. Ultimately, I uninstalled Quicken and scrubbed all references from my hard drive and registry, then reinstalled and was able to reestablish Wells Fargo/Check Pay; finally, but unable to locate and delete all the Wells Fargo account alias I created.

Photo 01 • Screenshot 2025-03-17 172236.jpg

Photo 02 • Screenshot 2025-03-17 173712.jpg

Photo 03 • Screenshot 2025-03-17 175914.jpg

Hope this helps

UKR

May I ask why you are using Check Pay to pay your Wells Fargo mortgage bill every month?

You could automate the process by authorizing WF mortgage to make a regular electronic debit from your checking account every month on Due Date. That process is often referred to as Autopay.
When you receive the new mortgage statement every month, record the payment reminder in Quicken as a regular (offline) reminder, instead of a Check Pay transaction, and you're done.

For as long as I had to pay off a mortgage, I used the above method to let WF mortgage make automatic payments from my checking account. Never had to worry about missing payments while I was travelling on business or vacation, never had a missed or late payment.

David Fitzgerald

During the life of a 30 year contract, the mortgage holder/owner can change multiple times, requiring payment redirection. I took a credit rating hit once for a late payment that was caused by an auto payment glitch; never again! I use Check Pay since the Quick Pay service for Wells Fargo was discontinued.

Regarding the assorted payees in Quicken that includes duplicate entries, how do I access to clean up? The Online Payee List, under Tools is incomplete.

Thanks

Quicken Kristina

Thank you for your reply,

When you make payments using Check Pay, it does put an entry in your register. According to our article on editing Check Pay payees, you should be able to locate that payee by hovering your mouse over the Check number field for one of those Check Pay transactions in your register.

You said the most recent Check Pay payment you set up does reflect in your account register. If you can provide the date, check number, and exact payee name, I can check on that payment.

Thank you!