Updating payment information...again
I'm here just to add to the chorus of users having difficulty paying to renew a subscription. I needed to change to a new credit card and added it, setting it as the default, in the subscription payment window. But I continued to receive emails that I needed to update the information I had already updated. I work and do not have the time to call or chat during the day. Thankfully, a Canadian user posted a solution:
My U.S. screens were different, but following essentially the same process got me to a place where I could send an instant payment — not the automatic payment that is supposed to work. This should not be so difficult!
Comments
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Hello @flocculus,
We apologize for the difficulty you experienced in renewing your subscription, though we are glad to hear you were able to resolve this and appreciate you sharing the solution that worked for you.
Thank you!
-Quicken Anja
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