Quiken freezing on one step update

kangod
kangod Quicken Windows Subscription Member ✭✭
edited 6:44AM in Download, Add/Update Accounts (Windows)

My Quicken began freezing on my one step updates this a.m. It updated some accounts and then just stop responding requiring me to stop task to get out. I tried to stop the "online sync", some accounts updated, but it appears that the credit cards came back with a cc-800 error.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kangod,

    We appreciate you reaching out and understand how frustrating this must be. To better assist you, could you provide some additional details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?

    Additionally, please submit a Problem Report so that we may review your log files. To do so, please navigate to Help > Report a Problem.

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    Thank you!

    -Quicken Anja
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  • PeterDamon
    PeterDamon Quicken Windows 2017 Member

    With today's "freezing" problem, I "removed the files to sync" from the Cloud and suddenly all seems well at the moment… /Peter

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