Quiken freezing on one step update

kangod
kangod Quicken Windows Subscription Member ✭✭
edited March 18 in Download, Add/Update Accounts (Windows)

My Quicken began freezing on my one step updates this a.m. It updated some accounts and then just stop responding requiring me to stop task to get out. I tried to stop the "online sync", some accounts updated, but it appears that the credit cards came back with a cc-800 error.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kangod,

    We appreciate you reaching out and understand how frustrating this must be. To better assist you, could you provide some additional details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?

    Additionally, please submit a Problem Report so that we may review your log files. To do so, please navigate to Help > Report a Problem.

    image.png

    Thank you!

    -Quicken Anja
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  • PeterDamon
    PeterDamon Quicken Windows 2017 Member

    With today's "freezing" problem, I "removed the files to sync" from the Cloud and suddenly all seems well at the moment… /Peter

  • suzannel
    suzannel Quicken Windows Subscription Member ✭✭
    edited March 23

    I am having the same problem and mine started around the time the first person's did - It think just after an update. I have tried validating and super validating. My file was on my OneDrive - I moved it to my hard drive and still the same results. It is a large file but up to just recently it was updating fine. I still think this is a recent update flaw issue. It is really bothering me to pay Quicken so much money a year to see you guys tell others it won't work on OneDrive because sometimes you have to do things mobile and have Quicken on more than one machine. Quicken costs a TON of money a year. We need mobility, being able to use things across platforms etc. This kind of stuff happening cannot be continually pinned on us the users and how we are using the product. When I searched this problem I found out a LOT of people have been having it off and on. It is prompting me to think I have to find another financial software solution if Quicken cannot fix things or make them useable as the user base needs. $131 / year is a bit stiff of something that should work a lot better for that level of money.

    The validating comes up with NO errors - same with super validation. So, it isn't the file, how large it is, where it is or blahdy blah. I think one of your updates screwed something up. Because mine started happening just after an update occured. And it happens on multiple different machines.

  • JNeubauer3
    JNeubauer3 Quicken Windows Subscription Member ✭✭
    edited March 26

    [Removed - Duplicate/Rant]

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20481674#Comment_20481674

    @PeterDamon Thanks for the update! Glad to hear the issue is resolved for you.

    @suzannel & @JNeubauer3 we appreciate you adding to this discussion to tell us about your issue, and we understand how frustrating this issue must be.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

    image.png

    After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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  • JNeubauer3
    JNeubauer3 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20482955#Comment_20482955

    Uninstalling/reinstalling Quicken does not resolve the issue. Will sit on the screen indefinitely.

    image.png
  • JNeubauer3
    JNeubauer3 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20483076#Comment_20483076
    image.png

    Task manager - Not Responding

  • Quicken Anja
    Quicken Anja Moderator mod

    @JNeubauer3 Thank you for trying those steps, and for following up with the results.

    Have you already tried validating and/or supervalidating your data file? If not, I suggest that you please try doing so. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File... image.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File image.png
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Anja
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  • JNeubauer3
    JNeubauer3 Quicken Windows Subscription Member ✭✭

    • 1. Unable to backup the file now. Fortunately, I've backed up daily since this issue has been occurring.

    2. Yes, I have both validated and 'super-validated' my file. No change.

    The issue is not with my data file. The issue (which has been widely posted in a variety of forums) is with retrieving, parsing, and storing data both from financial institutions and the Quicken cloud. I cannot even sync with quicken desktop to quicken cloud data - obviously it's not the financial institution causing the problem.

    Attempts to simple sync my own data with Quickens' servers does not function. This message does not go away….waited 24 hours.

    image.png

    Something is broken, and it's not on the user's end.

    Results are identical to what was posted before.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up again.

    Based on the information you gave regarding the Quicken Cloud, next, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

    image.png

    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window. From there, please follow the steps below to reset your cloud data.

    1. Navigate to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure Sync shows it's ON and click on Reset your cloud image.png
    5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    6. Wait for the sync reset to finish

    Once that is done, close and reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Anja
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  • JNeubauer3
    JNeubauer3 Quicken Windows Subscription Member ✭✭

    @Quicken Anja

    The Dataset Name and File Names are identical.

    It took the better part of 2 hours, but resetting my Cloud data appears to have resolved the issues.

  • AAAAustin
    AAAAustin Quicken Windows Subscription Member

    The cloud reset finally reset everything for me after moving my file to a non "onedrive" folder (Quicken for Windows).

  • Quicken Anja
    Quicken Anja Moderator mod

    @JNeubauer3 & @AAAAustin Thank you both for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
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