Why do I have to resync an account at the start of the program?

Question

I'm on a Windows 10 PC I'm using the Quicken Classic Premier R61.21 - Build 27.1.61.21 version. When I first start Quicken, I log into the password vault and it begins to sync my bank and credit card accounts. For the last month or so, I keep getting a message that Quicken failed to sync one of my accounts and I am directed through the reconnect process, again. Once I reconnect and go through the password verification, the connection is made and it ends with the screen shot above. Is there a fix to this?

[Edited Screenshot for Privacy and Security]

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @lalanmc,

We appreciate you bringing this issue to our attention and for providing the screenshot.

I took the liberty of reviewing your account and did not find any internal errors related to this financial institution. However, since you are encountering a CC-506 error in Quicken, we recommend reviewing and following the troubleshooting steps outlined in this support article.

Please ensure that all steps are completed, as skipping any may affect the outcome.

Let us know how it goes!