ETF share updates are not matching within Quicken

Question

I am using Quicken Premier on a laptop running Windows 11 Home. I bought SCHG ETF through Schwab and imported the purchase using the One Step Update.  The Quicken process asks for confirmation on the new ticker symbol and ETF name, which I successfully did to complete the update. However, when getting subsequent updates, the current price is not downloaded and Update Summary doesn't match them up.  It shows the:

* Correct number of shares reported from Schwab with no matching shares in Quicken ,and
* Correct number of shares in Quicken with no matching shares at Schwab.

How can I resolve this?

q_lurker · Answer

Seems to me, your issue is that your security in Quicken is not correctly matched with the online (brokerage downloaded) security.  With a good backup at hand just in case, I would

* edit the security details in Quicken and uncheck the box for “Matched with…”.
* From the account transaction list, I would then use the gear icon (upper right) to Reconcile Shares.
* That should allow you to correctly match the security and may do it automatically.

Hope this helps

Quicken Jasmine · Answer

Hello @GBE,

Thank you for following up.

Since you’ve gone through the reauthorization process and are still receiving the same error messages, are you noticing any patterns with when the mismatch occurs—such as after a specific update or on certain days? When reviewing your account holdings in Quicken, does SCHG appear under multiple entries, or is it consistently listed under a single security? Additionally, do the transactions for SCHG show correctly in the transaction register, or are any purchases, sales, or reinvestments missing?

Let me know what you’re seeing, and we can continue troubleshooting from there.

GBE · Answer

I followed the process as outlined above.  Unfortunately, I continue to get the same error messages.