Bills & Income hangs & freezes Qw.exe

ProfileX

Is anyone else seeing this problem where the Bills & Income screens won't change correctly between Bills, Incomes & Transfers to Projected Balances? Screenshot attached.

If I quickly leave this area and go to another screen like Home then the app keeps working, but if I keep clicking in Bills & Income then the app freezes and Qw.exe is hung. Waiting 15+ minutes doesn't work it's still hung, Task Manager end task is required. Validate File completes and finds no issues but this problem still happens. This was happening in 61.17, just recently updated to 61.21, no change. I opened a support ticket just now.

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Quicken Jasmine

Hello @ProfileX,

Thank you for reaching out!

I searched my database for support tickets under your contact information but could not locate any. When you say you "opened a support ticket," could you clarify how you submitted it? Did you go through the Help > Report a Problem option in Quicken, or did you contact Quicken Support directly via phone or chat? If you have a case number, that would also help me track it down.

Regarding the issue itself, I appreciate the details you've provided. Just to confirm, does the freezing happen only when switching between the different views in the Bills & Income tab, or have you noticed similar behavior in other areas of the software? Also, does this happen immediately upon launching Quicken, or only after using the program for a while?

Let me know, and I’ll be happy to assist further!

ProfileX

Hi Jasmine, I opened the ticket through Help > Report a Problem, but the app didn't really give a confirmation the window just went away, and I haven't received an email confirmation so apparently everything I typed is lost, sigh.

The freeze only happens when switching between the Bills & Income tab views. It happens immediately upon launching, even after restarting the computer. This has happened at least 10 times, and it also happened on a test virtual machine, so it's easy to reproduce.

Quicken Jasmine

Hello @ProfileX,

Thanks for providing more information.

While submitting a problem report provides the logs that our support agents will need to escalate, they are unable to proceed with escalation unless they have you live on the phone or chat with them. Submitting a problem report without contacting support will only be used for tracking and investigative purposes when there is a widespread issue. And as stated at the top of the problem report submission screen, you will not receive a direct response by submitting.

1. Do you have Cloud Sync enabled? If so, does disabling it (Edit > Preferences > Mobile & Web > Turn Off Sync) change anything?
2. Are you using Connected Services for online billers? If so, does the issue persist if you temporarily disable online bill tracking?
3. Have there been any recent changes to your system, such as Windows updates, security software updates, or changes to display settings (e.g., multiple monitors or scaling adjustments)?

Let me know, thanks!

ProfileX

Hi,

Do you have Cloud Sync enabled? NO, it's not enabled and it's never been enabled

Are you using Connected Services for online billers? No, I don't have any online billers, manual only

Have there been any recent changes to your system, such as Windows updates, security software updates, or changes to display settings (e.g., multiple monitors or scaling adjustments)? No system changes. I also tested this on a test VM with a different version of Win11, same problem.