Is there a way to just erase all Schwab transactions in Quicken and download them again?

Blue2Green

Quicken Classic Premier ver. R61.21

The problem is that Quicken didn't download purchases of SWVXX (money market fund).

I get a message called "securities comparison mismatch" and "The following holdings in Quicken do not match the holdings reported by your financial institution:
Security: Schwab Value Advantage Money Inv. shares reported 55,909.93, Shares in Quicken 0.00 difference 55,909.93" I hit "details" and it showed the mismatch in the number of shares on 2025-03-13 and the same mismatch on 2025-03-22. It gave me two choices: ignore for now and create a placeholder transaction for the difference. I checked "ignore for now."

I changed some setting and I'm not sure what I did. It was something about automatically reinvesting dividends from SWVXX. I think maybe this problem existed before I did that.

If there is a way to delete everything in this one Schwab account and re-download it all, will that restore transfers in from my bank account and restore transfers between Schwab accounts?

Is there any kind of trustworthy help where someone can access my Quicken file and my Schwab account?

I wonder how this even happened? I was just accepting the downloaded information from Schwab, what could go wrong?

William Joy

Quicken Jasmine

Hello @Blue2Green,

Thanks for reaching out!

It sounds like Quicken isn’t properly tracking your Schwab Value Advantage Money Inv. (SWVXX) purchases, which is causing mismatched holdings. Since the issue likely stems from how transactions were downloaded and recorded, the best solution is to close and hide the old Schwab account, create a new one, and re-download transactions either through online banking or by importing a QFX file, depending on what Schwab allows for past downloads. I suggest closing and hiding the old account rather than deleting it, so you can still access historical data if needed. Here’s how you can do that:

1. Back Up Your Quicken File First

Before making any major changes, I always recommend creating a backup. Go to File > Copy or Backup File… > Create a complete backup > Next, and save it somewhere safe. If anything doesn’t work as expected, you can easily restore it.

2. Close and Hide Your Old Schwab Account

Since we’re starting fresh, you’ll want to close and hide the old account so it doesn’t interfere with the new one.

• Go to Tools > Account List and find your Schwab account.
• Click Edit and under the Display Options tab, click Close Account... Type Yes.
  
• To hide it, go back to Display Options > check Hide account name in account bar and account list, and check Keep this account separate to remove it from reports.
  

3. Create a New Schwab Account in Quicken

Now, you’ll set up a clean account to pull in transactions correctly.

1. Go to Tools > Add Account.
2. Search for Charles Schwab.
3. Follow the prompts to connect, whichever connection method you previously used.
4. Enter your Schwab login credentials and authorize Quicken to download transactions.
5. When prompted, select "Add as new account" instead of linking to the old one.

4. Download Transactions (Online or QFX Import)

1. Go to Tools > Account List, find your new Schwab account, and ensure it shows "Web Connect" as the connection method. If not, set up online access by going to Edit > Online Services > Set Up Now.
2. Once confirmed, import the QFX file by going to File > Import > Web Connect (.QFX) File and selecting the downloaded file.
3. Ensure the transactions are assigned to your new Schwab account to avoid duplication or errors.

5. Review and Reconcile Your Transactions

• Double-check that all transfers into your Schwab account from your bank and between Schwab accounts are correctly restored. Some might need manual adjustments.
• If you see placeholder transactions, compare Quicken’s holdings to Schwab’s records and manually update them if necessary.
• Ensure all dividend reinvestments are recorded properly.

Once you’ve completed these steps, your new Schwab account should be fully functional, with fresh transaction data and proper reconciliation. Your old Schwab account will be hidden but still available if you ever need to reference it.

Let me know if you run into any issues—I know these things can be tricky, but this should get you back on track!