Bill Pay Issues

raybtwo

I am having more and more issues with online bills being perpetually in "awaiting next bill" status. In particular, Centerpoint Energy (IN, OH) and American Water. The last online bill that I received in Quicken for both of those was late last year.

Also my city sewage bill which is listed as an online biller has never worked and has a perpetual "Fix It" button clicking never fixes.

Does anyone have any suggestions on how to fix these issues?

Quicken Anja

Hello @raybtwo,

We appreciate you letting us know about this issue!

I went ahead and checked the internal status of these Online Billers and unfortunately, they both show a degraded status which is why it will fail to connect at this time. This has been reported internally, though we do not have an ETA on when this degraded status will be resolved.

If you provide the name of the city sewage biller, I can check the status of that one as well.

Thank you!

raybtwo

The sewage biller is TechPay.net

It would be helpful to Quicken customers if it was communicated to us when Online Billers are in degraded status so that we can plan accordingly.

Thanks for the quick response.

Quicken Anja

Thank you for following up!

I understand how helpful it would be for Quicken customers to receive communication when Online Billers are in a degraded status, and I’ll be sure to pass along this feedback.

Unfortunately, when I try to search for TechPay.net, it does not appear in our list of Online Billers. Can you tell us the exact name it uses when you search and select this Online Biller in the Bills & Income tab?

Thank you!