Trying to convert Q 2001 data file to update, Q2004 not opening file

Question

I'm trying to help my father update his computer. He's using Quicken 2001 on Windows 10., and I know his data file needs to be updated to run on most newer versions. I'm following the directions here: https://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken/

1. I don't want to risk his functioning installation on his current computer, so I've downloaded and installed Quicken 2004 onto my computer (which didn't previously have any Quicken installation on it).

2. I've copied from his computer to mine

2a. The 4 source files that his current installation uses, and

2b. A current backup file.

3. I'm not able to open either data set in Quicken 2004 on my computer, either via "Open" or "Restore from Backup".

I contacted support and they said they're not able to give more help than is on that web page. Does anyone here have suggestions on how to get past this, or know anyone who might do consulting to help with this sort of problem?

There are about 20 years of records in that old system. He's ready to upgrade to a subscription version, but not without his data.

Really, really appreciate any help. Thank you!

Quicken Kristina · Answer

Thank you for your reply @Boatnmaniac,

I tested the link in our article on converting from earlier versions of Quicken for Windows, and successfully downloaded Quicken 2004 on my computer.

Based on that, I don't think the link in the article is incorrect.

@pames38,

Did you use the link from the article linked below to download Quicken 2004?

https://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken/

If not, I'd recommend downloading from that article, and please also let me know which article you did use, so that, if there is a mislabeled link/file, we can correct it.

If that is the article you used, did you try installing both Quicken 2004 and Quicken 2013?  If you did, as @Boatnmaniac pointed out, only one version of Quicken can be installed on your computer at a time, so it may have removed 2004 and replaced it with 2013.

Thank you!

Boatnmaniac · Answer

@pames38 - It looks like you have QWin 2013 installed instead of QWin 2004.  You can have only one version of Quicken installed at a time so if you first installed QWin 2004 and then later installed QWin 2013 then the QWin 2004 installation would have been replaced by the QWin 2013.

If you had only installed that QWin 2004 installation file but it opens as QWin 2013 then it makes me think that maybe that QWin 2004 link downloaded a QWin 2013 installation file that was wrongly named QWin 2004.  If this is the case then maybe @Quicken Kristina could get someone to look into this and get it corrected?

pames38 · Answer

Quicken Kristina:

I get the following error when I try to OPEN the old file in 2004.

I get the same error when I try to restore from backup using the old backup file.

Note: Quicken doesn't seem to recognize my old backup file as a backup file - see screen cap below.

One more detail that might be relevant: I downloaded and installed the 2004 package from that link, but the product I installed says it's 2013:

Here's the file name I downloaded and installed:

(NotACPA: I have to go to 2004 to convert the old file type up a level, so we can go with a newer version going forward. We're planning to use the subscription version once we get there.)