QuickenLifeHub - Locks up when you upload a PW protected PDF. [Edited]

RMJErdman
RMJErdman Member ✭✭
edited March 31 in Using Quicken LifeHub

As if I needed more reasons to cancel this subscription…

I go into the ID section, create a new item for a passport, upload a PW-locked Encrypted PDF [Removed - Disruptive], and click the back button to go back to the dashboard. Then i click on the item to open it, and because it can't generate a preview without access to the document, it prompts for the password.

Screenshot 2025-03-31 at 7.33.53 PM.png

Now, I'm not about to give you the password (because this is just a web app made to look like a desktop app, as we've already proven by the fact that my Chrome extensions have access to the data within QLH in my previous post), so I try to cancel out of the dialog box that asks for the password. Well, I cant. It's locked up the entire app. Have to kill the application to get out of it.

Screenshot 2025-03-31 at 7.34.01 PM.png


I've tried SO HARD to be able to use this securely and practically, and it's just a total fail on all accounts. [Removed - Rant/Disruptive]

[Removed - Off Topic/Disruptive]

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Comments

  • RMJErdman
    RMJErdman Member ✭✭

    I'm going to forward these links to your upper management, because nobody actually ever reads this feedback or responds to my concerns, and you folks need some serious accountability.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @RMJErdman,

    Thank you for letting us know about this issue with password-protected PDF files causing LifeHub to freeze. I've reported this to our team and they're looking into it.

    Thank you!

    Quicken Kristina

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