ONGOING! 4/8/25 Vanguard OL-293/OL-295-A and Error 16503

Quicken Jasmine

We are getting more reports that Quicken for Windows customers are trying to connect to Vanguard accounts via Direct Connect and are getting an OL-293/OL-295-A error and Quicken for Mac users are getting an 16503 error.

We continue to work with Vanguard to resolve this issue, but don’t yet have an ETA for resolution from Vanguard. In the meantime, Vanguard customers can download transactions directly from Vanguard to import into Quicken:

1. Log in to your Vanguard account on the Vanguard website.
2. Go to the Activity tab
3. Click the Download Center link
4. Find the Quicken data download option
5. Select the date range for downloading transactions; we recommend “Custom” and setting the date range to 7 days prior to your last successful transaction download. Download the file.
6. In Quicken, import the file:
   1. Quicken for Windows: Go to File > File Import > Web Connect (.QFX File) and select the file you downloaded from Vanguard.
   2. Quicken for Mac: Go to File > Import > Bank or Brokerage File (OFX, QFX) and select the file you downloaded from Vanguard.

You will then be able to open the file you downloaded (a .QFX file) and Quicken will add these transactions to your Vanguard account. Please be sure to review your transactions in Quicken to make sure there are no duplicates.

We also recommend that you contact Vanguard directly about this issue, since the last update we received on this issue is that it was caused by something on their end.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

(Ticket #11601449/ CTP-12250)

Quicken Kristina

UPDATE 4/4/25

For MAC Users - There has been a Mac release 8.1.2, which is going to address the Vanguard OFX Direct Connect Failures. This upgrade fixes a recently introduced issue that blocks transaction download from online connected Vanguard accounts.

If you are on 8.1.1 and don't have any Vanguard DC accounts, you do not need to update to 8.1.2. 

Only customers that either (1) have Vanguard DC accounts; or (2) are using an older version (8.1.0 or earlier) will be prompted with the update, but all Quicken customers (any version, regardless of what accounts they have) can install it via Quicken > Check for Updates.

Thank you!

Quicken Jasmine

ONGOING 4/8/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

Mac users: Please refer to the previous update posted by @Quicken Kristina in this alert thread.

We apologize for any inconvenience and appreciate your patience.

Thank you!