CC-501 Several Accounts

Jeffrey Jones

There always seems to be some download issue almost every week. Quicken updated itself upon launch (R62.16 Build 27.1.62.16). Now I get CC-501 issues with American Express, Schwab, and Citibank. May not be related to the update but just mentioning it. I had to perform a Reset Account and reauthorize each. Schwab had to be done 3 times because I had a difficult time trying to figure which of our 5 accounts was causing the problem. 45 minutes later I am back in business. 45 minutes!

(Frustration on)

Why does this have to be so difficult? A CC-501 means an error on the Quicken Server which is meaningless information to an end-user. I am not sure why each institution needed an Account Reset. It means there was a problem that does not have an handler. Meaning Quicken is just throwing its hands in the air in puzzlement. Code one! Since Account Reset is something we are told frequently to do for an assortment of problems, why not just do it when encountering a problem instead of a cryptic code? And while I am at it, why do I have to deal with some download issue almost on a weekly basis?

Jeff

Quicken Jasmine

Hello @Jeffrey Jones,

Thanks for reaching out, though I am sorry to hear about the frustrations that you have been experiencing with Online Banking services.

Are you still experiencing any issues?

Please let me know!

Quicken Jasmine

https://community.quicken.com/discussion/7961393/cc-501-several-accounts

Just checking in!