Citi Bank credit cards

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20487306#Comment_20487306

    Thanks for reaching out! Are you still experiencing this issue?

    -Quicken Jasmine

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  • Morning Glory
    Morning Glory Member ✭✭
    edited May 5

    Thanks Boatenmaniac

    All of them worked until I was notified that I had to reauthorize. I was able to get Home Depot authorized. I still have trouble with 4 accounts. I have a checking account and a savings account and 2 credit cards (Costco and American Airlines). I have tried Citi cards for the 2 credit cards and Citi bank for the checking and savings. All of them come back with "Records don't Match". I have tried changing my user ID and Password in Citi hoping it would shake something loose the the Citi system. Did not help. I am in the process of closing my checking and savings accounts so I only have to export 1 and maybe 2 accounts.

  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭✭

    Yes, just tried to setup my Best Buy and it failed

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ATC Doug,

    We appreciate you letting us know that the issue continues to persist.

    Could you please provide a screenshot of what you are seeing when attempting to connect in Quicken? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Brian Biggs
    Brian Biggs Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20488047#Comment_20488047

    Yes, if you see my post above, that is exactly what I am pointing out. I am still having the issue. Complete description and screenshots included.

    Quicken Deluxe, Version R62.16, Build 27.1.62.16
    Windows 11 Pro Version 24H2 (OS Build 26100.3775)

  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭✭
    Screenshot 2025-04-26 121708.png Screenshot 2025-04-26 123044.png

    These are the screen shots of what I'm getting when I try to setup my Best Buy and Exxon downloads. I'm able to sign on going directly to site using my current passwords and User ID's

  • larryg
    larryg Quicken Mac Subscription Member ✭✭

    I am having this problem too. Using Quicken for Mac, but my login does not work on the Best Buy/Citibank login page that Quicken opens for me - but it does work on my Best Buy account when I log in.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Who is still experiencing this issue with Citibank?

    If you are, would you mind navigating to Help > Report a problem to submit logs for further investigation?

    Please let me know once you have done so.

    Thanks!

    -Quicken Jasmine

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  • Rompere
    Rompere Quicken Windows Subscription Member ✭✭

    Jasmine, I am experiencing this same issue, and just reported in Help > Report a problem. Has been going on since the criteria change for Citi Cards. My issue is specific to the Best Buy Credit Card as well.

  • muredhawk00
    muredhawk00 Quicken Windows Subscription Member ✭✭

    Having the same issue.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20488464#Comment_20488464

    Thank you for sending a problem report!

    -Quicken Jasmine

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  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭✭

    Jasmine, are there any updates on the Citi Card posting issue?

  • Diane22
    Diane22 Quicken Windows Subscription Member
    edited May 5

    I am having the same issue with my Shop Your Way Mastercard. I was able to download for years without issue, however since the update I cannot get this card to reauthorize. I get the first 2 screens as the MeToo poster, then get this when I try to sign on.

    blob:https://community.quicken.com/a22e9dcc-0953-4e84-acc4-80782d72a74b There was an error displaying this embed.

    This has been going on for at least 4 weeks, getting stuck at the same point. I have spent hours and tried all the suggestions on numerous posts I've found on this. This card is on the list above. I just tried all the suggestions above - disabled add-ons, checked privacy settings, used Chrome, etc.

    I cannot find a way to download Quicken transactions from CitiRetail or i would just do that once a month rather than fiddling around with this.

    Thanks for any help.

  • MeToo
    MeToo Quicken Windows Subscription Member ✭✭
    edited May 5

    @Quicken Jasmine Can you please provide a status on this issue?

    Also, can you confirm that indeed this issue is officially investigated by "Quicken Support" or if there is a need for me to report the issue to "Quicken Support" outside of this thread and if yes, what is the process?

    I'm not familiar with the intricacies of how to engage the correct group at Quicken to investigate software issues and from some of the comments in this thread, it seems that the issue reported on this thread may indeed not have been reported yet to "Quicken Support" because I might not be using the right process.

    This issue is really making me waste a lot of time with manual steps, and it seems that others are also impacted, and it would be good to have it fixed.

    Thanks again for your help and any advice on how to accelerate the resolution of this issue.

    Have a wonderful day.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Thank you for joining this thread and for providing more updates.

    Our teams would like fresh logs for further investigation of this issue. Please navigate to Help > Report a Problem to submit a problem report with your logs.

    Let us know once you have done so!

    -Quicken Jasmine

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  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭✭

    I just was able to setup my transaction downloads for Best Buy. When I check my account list it states on my Exxon account not available. I will look into this by calling Exxon.

  • MeToo
    MeToo Quicken Windows Subscription Member ✭✭

    The problem still happening and I just submitted a new set of logs. Please let me know if you need anything else to get this issue fixed in a timely manner.

    Thanks and have a great day.

  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭✭

    I was able to setup my Exxon account and downloaded the transactions.

    I had to type in Exxon Credit Card on the setup menu instead of using Citibank Cards.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20489438#Comment_20489438
    https://community.quicken.com/discussion/comment/20489444#Comment_20489444

    Glad to hear you got your accounts connected. Yes, Citi Retail Services cards can only be connected by doing what you did: Type in the name of the retailer in Add Account and then select that one for completing the download setup process.

    Those who attempt to set up these retail cards via Citi Cards, Citibank or any other Citi credit card option will not be successful in getting their credit card connected.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20489442#Comment_20489442

    Thanks for submitting logs.

    I hope you have a wonderful day!

    https://community.quicken.com/discussion/comment/20489444#Comment_20489444

    We are happy to hear that you were able to get your accounts up and running! Thanks for coming back to update us!

    -Quicken Jasmine

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  • MeToo
    MeToo Quicken Windows Subscription Member ✭✭

    @Quicken Jasmine Hope this segond set of logs helps. Could you please provide a timeline to get this issue investigated and share the outcome of the investigation?

    Thanks, and have a great day.

This discussion has been closed.

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