Citi Bank credit cards

ATC Doug
ATC Doug Quicken Windows Subscription Member ✭✭
edited April 3 in Download, Add/Update Accounts (Windows)

still having problems connecting my Exxon and Best Buy. When I try it states not available.

I’m able to logon through their website. So my logon credentials are working. When will this be resolved?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ATC Doug,

    Thanks for reaching out!

    After reviewing the internal error, I can see that you are receiving an FDP-105 (CC-505) with your Citi Retail Services accounts (Exxon and Best Buy). This issue has already been reported, and my teams are actively investigating and seeking a resolution. There is no current ETA, however, I will update this thread once I receive more information.

    I apologize for any inconvenience caused in the meantime.

    (CTP-12502)

    -Quicken Jasmine

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  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭

    Is there anything resolved with the Citi bank credit card download?

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20486723#Comment_20486723

    Thanks for reaching back out! The issue that I originally referenced has been marked as resolved, are you still experiencing issues?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • ATC Doug
    ATC Doug Quicken Windows Subscription Member ✭✭

    Yes I'm still having the issues with both my Exxon and Best Buy card.

    When I go to setup both accounts for transaction downloads the following:

    Exxon: Express download not available

    Best Buy Activate downloads

    On both when I try to setup the downloads, it ask for me to sign in to each site for reauthorization. When I put my in my user name and password both cards it says there is an error. I go directly to the sites I can sign in with my user name and password with no problems. I have been able to do these down loads up until Citibank changed there procedures.

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