I cannot connect to Norstrom

Howard M.

After going through several steps, authenticating dies with this message.

Quicken Jasmine

Hello @Howard M.,

Thank you for reaching out to the Community, and I’m sorry to hear you’re experiencing trouble connecting to Nordstrom.

So that I can investigate this issue a bit more internally, could you please send over a problem report? Here’s how to do that:

1. In Quicken, go to the Help menu.
2. Select Report a Problem.
3. In the window that appears, please include a brief description of the issue (you can copy and paste your post if you like).
4. Make sure to check the boxes for:
   • Include Quicken Log Files
   • Include Screenshots
5. Click Send to Quicken.

Once it has been submitted, please reply here to let me know!

Quicken Jasmine

I cannot connect to Norstrom

Howard M.

Apr 6, 2025

After going through several steps, authenticating dies with this message.

https://us.v-cdn.net/6031128/uploads/3BN1WRDZ7IGU/an-unexpected-error-occurred.png

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Just checking in, are you still needing assistance?

Rick4

For the first time in a long, long time I was able to set up Online for my Norstrom account :-) I even tried it several time and I got no error. The only issue I encountered was the only Norstrom charge I've had for many months did not download when I reset the account.