Reauthorization message on closed account.

mb66

I have a Home Depot credit card. I received the "transitioning to a different connection method" message and did a reauthorization. After that finished (and I was able to download transactions again), I started getting the same message for a different Home Depot credit card that is CLOSED. I have verified in the Account Details/Online Services that is says "This Account is closed". This happens every time I do a One Step Update. Windows version R62.16.

Quicken Jasmine

Hello @mb66,

Thank you for reaching out and providing those details. I understand how frustrating it can be to continue receiving reauthorization prompts for an account you’ve already closed.

What’s happening here is that even though the account is marked as “Closed,” Quicken may still be holding onto some underlying online connection data tied to that account. This can cause One Step Update to keep flagging it for reauthorization, even when it shouldn’t.

The most effective way to stop this is to move your transactions to a fresh, clean offline account and remove the old account from your file. I’ve included a detailed, step-by-step guide below to help walk you through this process.

First, Back Up Your File

1. Open Quicken.
2. Go to File > Copy or Backup File.
3. Choose Create a complete backup.
4. Save it somewhere safe (like your Desktop), and name it something like Before_HomeDepotFix.

Step 1: Create a New Offline Credit Card Account

1. Go to Tools > Add Account.
2. Select Credit Card, then click Advanced Setup.
3. Choose “I want to enter my transactions manually.”
4. Name it something like Home Depot New.
5. For Opening Date and Opening Balance, match exactly what was in the original account:
   • Open the old account and scroll to the first transaction (Opening Balance).
   • Use that date and amount in your new account setup.
6. Finish the account creation.

Step 2: Select and Un-Reconcile Transactions

1. Open the original Home Depot account.
2. Select the first transaction after the Opening Balance.
3. Hold Shift and click the last transaction to select all.
4. Right-click any selected transaction → choose Reconcile Status > Cleared (c) or Not Reconciled.
   • This prevents confirmation prompts when we move them.

Step 3: Move Transactions to the New Account

1. Right-click again → choose Move Transactions.
2. Select Home Depot New as the destination.
3. Confirm.
   • All selected transactions (except Opening Balance) move over.

Step 4: Delete or Retire the Old Account

1. Go to Tools > Account List.
2. Click Edit next to the original Home Depot account.
3. Click Delete Account, then confirm.
   • If it won’t let you, go back and delete the leftover Opening Balance first.

Optional: Instead of deleting:

• Rename the account to “ZZ-Home Depot (Closed)” to push it to the bottom of lists and avoid accidental selection.

Step 5: Re-Reconcile (Optional)

1. Open Home Depot New.
2. Select all transactions (Shift+Click).
3. Right-click → Reconcile Status > Reconciled (R) if you want them marked again.

Step 6: Rename the New Account (Optional)

• To return to your original naming:
  • Go to Tools > Account List > Edit the new account.
  • Rename it to Home Depot.

Once that’s done, your new account is clean, offline, and fully separated from any legacy connections, which means the reauthorization prompt tied to the old closed account should no longer appear during One Step Update.

Let me know how this works for you, and I’m happy to clarify or walk through any part of the process!

mb66

This is obviously a bug, and the work-around you have suggested is quite time-consuming. When will the actual bug be fixed.

Quicken Jasmine

Hello @mb66,

Thank you for following up. I completely understand how frustrating it is to encounter this kind of behavior, especially after reauthorizing a different account and seeing the prompt reappear for one that’s already closed.

You're absolutely right to call out that this seems like a bug. That said, before an issue can be escalated to our development team, it's required that we first exhaust all known troubleshooting steps and do so in a specific order. This ensures we’re ruling out file-specific corruption, residual connection data, or environmental factors—any of which can mimic a broader product issue.

The steps I shared earlier are part of that process. While they may seem time-consuming, they are designed to fully disconnect any lingering online services data tied to the closed account and give you a clean slate to work from. Completing them helps confirm whether the problem is tied to your data file or if it is truly systemic and ready for investigation at the product level.

If the issue persists after completing these steps, please let me know; we can proceed with capturing diagnostics and formally escalating the case.

Thanks again for your patience and continued use of Quicken!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20485862#Comment_20485862

Just checking in!