First Internet Bank - Unable to Download CD Transactions

Skyking86

Started a week ago, tried the fix it. That reported that it was working. Nope, it wasn't. Updated password to see if that was corrupted. Nope.

Quicken Jasmine

Hello @Skyking86,

Thank you for sharing the details. I reviewed the error you're encountering and confirmed that you're receiving an FDP-103 (CC-503) error when attempting to download transactions from First Internet Bank. Since you’ve attempted to fix this multiple times, your account connection may be temporarily blocked due to too many unsuccessful attempts. This results in a CC-929 error, which prevents you from adding accounts for one hour. You can find the below instructions and more information about these two error messages in this Support Article and this Support Article.

Please complete the following steps first before continuing with the FDP-103/CC-503 troubleshooting:

CC-929 Resolution Steps:

1. Wait one hour.
2. Go to Edit > Preferences > Quicken ID & Cloud Accounts.
3. Click Sign in as a different user.
4. Type "yes" to confirm and click Sign Out.
5. Sign back in using your same Quicken ID.
6. Attempt to add the account again.

If you receive the FDP-103/CC-503 error again afterward, please follow the troubleshooting steps below.

FDP-103 (CC-503): Invalid Login Credentials

This error indicates that your financial institution is rejecting your login credentials. Follow these steps carefully:

Step 1: Confirm Your Password

• Open a text editor such as Notepad or WordPad.
• Type your password to confirm there are no typographical errors.
• Copy and paste it into Quicken when prompted.

Step 2: Log In at the Bank's Website

• Visit your bank’s website and confirm you can log in using your username and password.
• While logged in, check for:
  • Notifications or secure messages that might require action.
  • Settings that authorize access for third-party applications like Quicken.
• If a new password is required, avoid using special characters such as &, <, >, \, or / which may cause issues in Quicken.

Step 3: Update Your Password in Quicken

Option A: Using Password Vault

1. Go to Tools > Password Vault > Add/Edit Passwords.
2. Select the account in question.
3. Click Delete Password.
4. Perform a One Step Update; enter the password manually and check the box to save it.
5. Click Update Now.

Option B: Resetting Login ID or Password

1. Go to Tools > Account List.
2. Click Edit next to the affected account.
3. In the Account Details window, go to the Online Services tab.
4. Click Reset Account and follow the on-screen prompts.
5. If prompted, ensure you LINK the correct accounts during the setup.

Step 4: Deactivate and Reactivate the Account (if needed)

1. Go to Tools > Account List.
2. Click Edit next to the account.
3. In the Online Services tab, click Deactivate and confirm.
4. Repeat for all accounts at this bank.
5. Return to the Online Services tab and click Set up Now for each account.
6. Enter your login information and complete the reactivation process.

Please try the CC-929 steps first, and only proceed with the FDP-103/CC-503 troubleshooting if the issue persists. Let me know the results and I’ll be glad to assist further.