Invesco IRA account getting OL-292-B error

jbrown08322

My Invesco IRA account started getting an OL-292-B error during One Step Update.

I tried several times to do a Reset Account. But it will start then a blank pop-up appears only showing a “more info” button. It can’t be canceled and Quicken has to be killed via Task Manager.

Then I tried a Deactivate / Setup Now. That fails with the OL-292-B error also.

Finally I tried just Add Account and Link to Existing. That seemed to work, but deleted ALL my transaction history for the last 13 years!

See attached screenshots.

Quicken Jasmine

Hello @jbrown08322,

Thank you for sharing those details. I'm sorry to hear that your transaction history was removed during the process.

To better understand what may have caused the deletion, could you let me know if the transactions were stored locally in Quicken only or were they originally downloaded from Invesco? When you linked the account during Add Account, did Quicken prompt you with a list of accounts to link to, or did it automatically match the new connection to an existing one? Also, do you recall seeing a message asking to delete or replace transactions during the setup?

As for the OL-292 error message, are you still receiving this error? If so, below are instructions and a link to an FAQ that discusses this error specifically, which may be useful to you.

An OL-292 error in Quicken specifically indicates that Quicken was unable to connect to the financial institution's server due to a server-side issue or temporary outage on the bank’s end. I did go ahead and check my internal systems as well as our Community Alerts, and we currently do not have an alert for Invesco. Due to this, I suggest following the instructions below to resolve this issue. You can find these instructions and more information in this Support Article.

Second, wait and try again later

If there are no alerts, try updating your account the next business day. If the problem persists, continue with the procedure below.

Third, refresh Quicken's financial institution information

1. Go to Help > Check for Updates.
2. If an update is available, a prompt will appear with the option to install it.
3. Click Yes to install the update.

Note: You'll need to exit Quicken to run the update program. When you exit, all of your work is saved, and you can pick up where you left off as soon as the update is complete.

If the issue persists

You will need to contact your financial institution for assistance. Quicken Support does not have access to the financial institution's servers to be able to correct the problem.

This may require you to request to speak with an online services specialist who handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.

Let me know!

jbrown08322

I've restored from a backup to retrieve the missing transactions. If I give the Add Account another try I will document the process.

For now I will follow the other suggestions and wait to see if anyone else hits a similar problem.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486080#Comment_20486080

Sounds good, thanks for coming back to update us!

rob@

I am getting the same error from invesco starting a few days ago.

jbrown08322

It's now an acknowledged issue. See "Alerts, Online Banking & Known Product Issues"