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One Step Update is Stuck on "Processing Data"

markberlind

One Step Update continues to hang up on "Processing Data" for multiple bank and credit card accounts. It goes on endlessly and won't complete the update, including not downoading new quotes for securities. It stays that way until I use task manager to shut the entire program down. Please help. Thank you.

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Comments

FrZpd7843

After hanging up for about 10 minutes the screen returns to the normal quicken window without performing any updates.

monotaga

Same on Quicken Classic for Mac!

jamiller440

Same here. Quicken Deluxe just did an update too!

Quicken Anja

Hello All,

We appreciate you reaching out to bring this issue to our attention!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
When did this issue first start occurring?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
Could you please provide screenshots of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Additionally, we will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

UKR

How long have you been waiting before killing Quicken with the Task Manager?

Earlier this morning (4/12/25, 8:00am PDT), my OSU took about 5 minutes (usually less than 2 min.) before returning a CC-501 error with AmEx … which I suspect is due to Amex running server maintenance or other heavy processing.

I would wait at last 30 minutes before killing Quicken. The OSU may time out after 30 minutes (or so) and continue processing. Killing Quicken may contribute to structural errors in your Quicken data file because the data file is not closed properly when killing Quicken.
Please also review https://www.quicken.com/support/error-when-using-online-services-cc-501

FrZpd7843

same here. Using quicken desktop version stored on PC. Worked yesterday, but not today. Hanging. Timing out after 10 minutes and returning to normal screen, but no updates performed (verified that there were new transactions that should have downloaded but did not, for all accounts). Reboot computer and ran again with same result.

Frank FBSJR

I have the same issue. OSU hangs for 10 minutes, had to kill with Task Manager.

Quicken Anja

Hello All,

Thanks for chiming in and making us aware of this issue!

As mentioned previously, we will be forwarding this issue to the proper channels, please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Thank you!

[Deleted User]

This morning my OSU took longer than usual. The DC accounts updated as normal, but the EWC and EWC+ accounts looked like they were stalled. I waited a bit longer and they finally all updated without any errors.

I try not to ever do a Ctrl-Alt-Del and if I am forced to, I always restore from the most current backup.

hjfcfonew

This issue has been happening to me after getting multiple cc-501 errors on American Express, Athleta, Capital One, Charles Schwab, Chase and Citibank this morning, Screenshots are attached here. Syncing and One Step update were working perfectly yesterday 4/11 and prior. One step update worked for Citi Personal Wealth Management, Vanguard and Barclays today, but Barclays is hanging up now with the rest of them.

Where is your Quicken data file stored? It is on my local hard drive (C: Drive). This is where it gets stuck.

Have you attempted any troubleshooting steps so far? If so, what were they? Yes - I tried just updating quotes and that worked fine. Then I tried updating affected accounts separately and that resulted in Quicken hanging up and having to exit the program via task manager. I have since validated the file and found no errors. I've Reported the Problem numerous times to Quicken today already. I also tried "Resetting an account" and then just trying to update that account with the same result.
Are you using a VPN while updating your accounts? NO.
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists? Just tried that now. Same result. Screenshot attached.

When did this issue first start occurring? On the morning of 4/12/2025.
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)? Possibly - I began syncing to Quicken on the Web late on Thursday 4/10 for the first time, but one step update worked just fine on Friday, 4/11. Screenshot below indicates that syncing to the Web worked by itself this afternoon.
Could you please provide screenshots of what you are seeing? They are attached.

[Edited - Removed Personal Information]

FrZpd7843

As of 7:47 PM pacific time this issue seems to be resolved for me. I just ran a one step update and both the direct connect and EWC completed successfully. This morning I tried a one step update and two different times and the update took very long to complete, but failed to update any of the EWC transactions.

hjfcfonew

No change for my situation this morning, 4/13 8AM EST. Stuck on processing the same accounts as yesterday.

RalphC

You said you Reset the accounts but did you reactivate them? If this persists into the work week, I would try Deactivating and Reactivating the accounts. If that fails, restore your backups until you find a backup that works.

hjfcfonew

Just tried deactivating Chase Vi8sa card account. That process gets stuck also. Date keeps flshing on a new transaction line in the account register. Seems like its caught in a loop.

Closed the application using Task Manager again. Relaunched the application. Chase Visa is not deactivated. Nothing changed. Seems that only Quicken Tech support can solve this issue.

hjfcfonew

Is quicken tech support trying to resolve this issue?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486287#Comment_20486287

Hello All,

Thank you for joining this thread and for keeping us updated!

As stated previously by @Quicken Anja, this issue has been reported, and our teams are currently investigating the issue and working towards a resolution. Although there is no new information to report, please let us know when you have submitted a problem report using the instructions provided by @Quicken Anja. This will help our teams during the investigation.

We appreciate your patience and support!

hjfcfonew

Just tried to use One-step update on one of the credit card accounts that has been stuck Processing data (Chase). Here is a link to a short 14 second video in which you can see in the bottom left of the screen, today's date flashing on and off, and also, the cursor in the middle/botom of the screen changing from an arrow to an hour glass and back to an arrow, frequently, while the process seems to be stuck.

Video: https://photos.app.goo.gl/kJQBEg8CWzQuCR4v7

I needed again to close the applicationagain by using the Task Manager after 30 minutes. I opened the application again and reported the problem.

hjfcfonew

How long must we be without the ability to download our activity online? It's been 3-days now.

Quicken Anja

Hello All,

This issue has been escalated internally, and our teams are working toward a solution, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for the inconvenience in the meantime! Thank you.

hjfcfonew

The issue seems to have been partly resolved at this point. Chase, Citibank, Ulta Beauty Rewards Masatercard and Best Buy Credit card are all updating as they should. Now, American Express, Athleta, Barclays Bank Delaware, and Chares Schwab are all getting CC-501 errors. That is waht was happening 2 weeks ago before this Stuck Processing Data issue began. I've reported the problem.

hjfcfonew

Today, I Deactivated and reactivated American Express, Athleta, Barclays Bank Delaware and Charles Schwab accounts. That resolved all of the issues. No longer getting CC-501 errors on any accounts. Processing work on all online connected accounts.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20487387#Comment_20487387

Great, thanks for coming back to update us!