Merrill Lynch issue

johnnypkg
johnnypkg Member ✭✭✭
edited May 24 in Download, Add/Update Accounts (Mac)

now when updating accounts ML has a new security and will not update….you need to sign into your ML account and you have then 10 minutes to go back to Quicken to update

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7961665/merrill-lynch-issue

    Thank you for coming to share this information.

    The MFA and security measures do come directly from the FI. I suggest reaching out to Merrill Lynch and requesting to speak with the online banking or aggregator departments, as they are generally more familiar with third-party applications.

    I understand your frustration and apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • ALTom
    ALTom Quicken Windows Subscription Member ✭✭

    Same issue here; mine started about a week ago. I've used ML and Quicken for over 20 yrs. I've reported the issue to ML for their IT group to check. I'm guessing ML updated something with the authentication process, but they didn't code for it to remember our authentication? Not sure but it's been reported. (PS—-Quicken tech support just sends you to ML because they use "Direct Connection").

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20486471#Comment_20486471

    Thank you for coming to share this information and your experience!

    -Quicken Jasmine

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  • raretx
    raretx Quicken Windows Subscription Member

    Same here. Started around April 9th, give or take a day. Annoying, since I update Quicken daily.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20486524#Comment_20486524

    Thank you for joining this thread. I apologize for the frustration this issue is causing!

    -Quicken Jasmine

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  • Lew104
    Lew104 Member ✭✭

    I have the exact same problem. I try to update & get error messages, then I go to Merrill Lynch & update the permission for them to allow downloads to Quicken and the accounts download. I have to relink all the accounts & it's fine, until the next day when I have to repeat the process. it takes 5 to 6 minutes for each step to complete. Please expedite the correction of this error.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20487340#Comment_20487340

    Thank you for joining this thread and sharing!

    -Quicken Jasmine

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  • Gary Breitbord
    Gary Breitbord Member ✭✭

    Same thing happening to me for last two weeks or so.

    now when updating accounts ML has a new security and will not update….you need to sign into your ML account and you have then 10 minutes to go back to Quicken to updat

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20487893#Comment_20487893

    Thank you for sharing, I apologize for the frustration these issues are causing.

    -Quicken Jasmine

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This discussion has been closed.

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