Ally CC-503 error during sync

Pdice

Hello, I have been able to update my Ally Bank transactions for about 3 months now. I have reached out to Quicken support a few times and they were not able to resolve it. The issue seemed to start after Ally locked my account due to someone attempting to many bad logins. I have spoken to Ally and they claim all is well on there side of things. So far I have tried to deactivate the online connect and readd it but I always get a CC-503 error. I am hoping that someone out there can assist me. Thanks.

Version - R62.16
Build 27.1.62.16

Quicken Kristina

Hello @Pdice,

Thank you for reaching out to the Community with this issue. Do you have the ticket numbers from your contacts with Support? The only one I was able to locate was when you contacted Support about an issue with CC-502 errors on 31 Mar 2025.

You mentioned that the issue started after your Ally account got locked due to too many incorrect login attempts. Did you change your login credentials in response to that incident? Did Ally implement any additional security which may be blocking the attempts to connect?

If you haven't already done so, I recommend that you start troubleshooting this issue by making a backup of your Quicken file, then following these steps from this article on CC-503 errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

If the issue persists

Try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

I look forward to your reply!

Pdice

Hi Kristine,

Unfortunately I do not have my existing tickets numbers. The tickets you located was also the CC-503 error but the tech recorded it as CC-502 after that error came up once while on remote support. I explained this was a consisting CC-503 error but he dismissed as a 502 and told me to wait 24 hours. I just got off the phone with Ally help desk again. They have been no help and just keep explaining to me that I have to download the quicken transaction file and then upload it to Quicken. No matter how many time I attempt to explain to them the auto synch option between Ally and Quicken they dismiss me.

This issue has persisted for about 3 months now and I am not sure where to go from here. As a fellow IT professional I have thoroughly followed all service bulletins and steps provide to possible resolve the issue (change the password, remove certain characters, deactivate online services, create new quicken file, etc.) One thing that I have noticed is that I receive the CC-503 error directly after it attempts to connect. The system does not bring up the multi factor screen. Perhaps the issue is based around multi factor?

Please let me know where I should go from here.

Thank you for your time and expertise!

Quicken Kristina

Thank you for your reply,

Since you've already done the recommended troubleshooting, and Ally Bank's support was unable to help, I have forwarded this issue to the proper channels for further investigation.

I can see that you sent logs on the 8th of this month, but we will need updated logs in order to further investigate. You can send updated logs by navigating to Help>Report a Problem and sending a problem report with log files attached.

Please let me know when you've sent the updated logs.

Thank you!

(CTP-13073)

Pdice

Hi Kristina I just sent over the requested logs.

Pdice

Hi Kristine I was just following up on this. I still CC-503 when trying to setup Ally.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20490955#Comment_20490955

Hello,

I do apologize for the delayed response. Kristina is currently out of office, however, I would be happy to take a peek at the issue you are experiencing and provide further assistance. Would you mind sending a more current problem report, including your logs and any other information that you can provide?

Let me know once you have done so!

Pdice

Jasmine, I have sent over the updated logs that you requested.

Quicken Kristina

Thank you for the follow-up,

Thank you for sending the updated logs. I attached them to the ticket to aid our teams in investigating the issue.

Thank you!

(CTP-13073)

Pdice

Hi Kristina,

Will someone respond to me after investigating the logs? Its been about ten days and I have not hears anything.

RalphC

FYI…I am not experiencing any issues with Ally Bank. It would seem that your issue is with your data file configuration or possible corruption. What happens if you create a new test data file, create the Ally account, and try to establish a connection?

Pdice

RalphC, Thanks for the suggestions. Quicken phone support did have me attempt these resolutions to no avail. I have been attempting to get the issue resolved for almost half a year. I have been a Quicken user for twenty years and would hate to have to move on to a different product.

Quicken Kristina

Thank you for the follow-up @Pdice,

Sorry for the delayed response. I was out of office for a few days.

When you send a problem report with logs attached, you typically do not get a direct response. If our teams need more information, they may reach out to you directly via email, or they may have us reach out to you via the Community.

You are also able to follow up on the status of the ticket by posting to this discussion (or starting a new discussion, if this one is closed) to ask about the status of ticket CTP-13073.

I can see that the ticket is currently open and in work. No new updates are available yet.

Thank you!

Quicken Kristina

Hello @Pdice,

Our team reported that they have found the problem. This issue is due to the Ally account named “Ally Bank Savings”, which is currently connected via Web Connect. Please backup your Quicken file and deactivate that account. Once that is done, the issue should be resolved.

Please let me know how it goes!