lincoln financial zero balance issues persists

paul28

i see that the issues is CLOSED 4/14/25 $0 Balance Display Issue for Lincoln Financial Institutions. i was notified it was repaired. i updated quicken as instructed then connected the account. nothing has changed, why is it marked as closed?

Quicken Jasmine

Hello @paul28,

Thanks for reaching out!

Great question. I can clarify the status for you. When an issue is marked as "Closed" in Quicken, it means that we're seeing fewer reports of users experiencing the problem, but we are still actively investigating it. A "Closed" status does not mean a fix has been implemented—it simply indicates that we've collected enough information to proceed with internal investigation and are no longer requesting additional reports from users.

On the other hand, if the issue were marked "Resolved," that would mean a fix has been released and the investigation is officially complete.

So in this case, although the issue is marked as "Closed," no resolution has been rolled out yet. If you're still experiencing the $0 balance issue with Lincoln Financial, you're not alone—and the investigation is ongoing.

I hope this clears things up!

paul28

thank you Jasmine

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486886#Comment_20486886

You are very welcome. Please do not hesitate to reach out with any further questions or concerns!