ADT security/alarm.com not able to connect to as a biller (Simplifi)

Quicken Mac Other Member ✭✭
edited May 18 in The Water Cooler
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This is happening with every biller I try to connect to. Nothing ever becomes of it and the billers are never connected. How do I trouble shoot this?

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Comments

  • Moderator mod
    edited April 18

    Hello @Zeller,

    We appreciate you taking the time to bring this to our attention!

    I went ahead and checked the internal status of this eBiller, and unfortunately, it shows a degraded status, which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

    image.png

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Moderator mod

    Hello again,

    It appears that you are using Quicken Simplifi.

    Therefore, it would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.

    Alternatively, Simplifi Support can also be contacted.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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