Citibank transactions not downloading since 4/8/25

renaldorey

I have tried resetting the account. I have tried deactiviting online services, and then starting them again from scratch. Neither helps. There are no errors. Connection seems fine, but no new transactions show up.

Windows OS, R62.16

Quicken Anja

Hello @renaldorey,

We appreciate you bringing this to our attention!

Upon reviewing your account, I do not see any internal errors occurring either, so to better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• When you attempted to deactivate/reactivate—did you reactivate via Set up Now in the Online Services tab, or via Tools > Add Account?

Check back and let us know!

Tom Young

What kind of Account are you referring to here? Checking, credit card, or something else?

If it is a credit card then what card is it. Citi fairly recently made some changes in the downloading process for some of their credit cards and that might be related to your problem.

renaldorey

file on hard drive. no vpn. no antivirus. started after 4/8/25. no system/software changes.

used set up now, did not add account because the account is already in quicken.

My one step update downloads from about 10 different banks, etc. They all are working fine. Only citibank is not showing new transactions that should be there.

It is a citi premier crdit mastercard. What changes did they make?

spotlightlover

I am having the same issue with both Citibank (Costco) and Chase Bank (Amazon account). Capital One credit card and Wells Fargo checking both work OK.

—Data file is on hard drive.
—No VPN running.
—Antivirus not interfering.
—No recent changes to system.
—Quicken R62.16 Build 27.1.62.16, Windows 10 Pro Version 22H2 Build 19045.5737
—Deactivated and reactivated both accounts using "Set Up Now". No change.
—Last successful download, like renaldorey, was April 8.

Quicken Kristina

Hello @spotlightlover,

Thank you for letting us know you're seeing this issue also. To clarify, the accounts are connected, you're not seeing any error messages/codes, but no transactions have downloaded into either account since the 8th of April? I recommend that you start troubleshooting by following the steps in this article on missing transactions/transactions not downloading:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

Please let me know how it goes!

spotlightlover

I have already gone thru all the troubleshooting steps. The accounts appear to connect, I get no error message, but no transactions are downloaded. My last successful download was April 8 and I have not tried again until today. As stated above, I deactivated both the troubled accounts and re-activated using "Set Up Now", tried again to download, same result. I can log in to both accounts thru my browser and see current transactions that did not download into Quicken.

Quicken Kristina

Thank you for your reply,

To further investigate this issue, please navigate to Help>Report a Problem and send a problem report with log files attached. Additionally, please provide information for 3 of the missing transactions (date, payee, and amount) for each problem account. If you are not comfortable providing that information in this discussion, then please put the information in the description of the problem report.

Please notify me once the problem report is sent, so I can check the logs and see if the transaction data is being sent to Quicken.

Thank you!

spotlightlover

I submitted the report, but it wouldn't accept any of the additional files I tried to attach — message "The report cannot be sent to Quicken as it exceeds the limit of 10 attachments per report." Also, when I go to Contact Support-Log Files in my Quicken, I get the message shown below in the "screenshot". By using Search Everything, I found a connlog and some other files which seem to show some errors. If you can tell me how to send these files to you, I will. This thread won't let me attach .txt files.

For the Costco Citibank account, there is only one posted transaction since April 8:

Apr. 27, 2025 COSTCO WHSE #0423 SUNNYVALE CA $213.83

Today I tried again with the Amazon Chase Bank account and Quicken downloaded two current transactions, but missed about 20 earlier transactions between April 8 and April 22. Two of the missed transactions:

4-15 $33.30
4-15 $874.30

The two downloaded transactions were:

4-22 $14.96
4-27 $64.51

Screenshot.JPG

renaldorey

yeah, mine magically started downloading correctly a few days ago. I didn't do anything different. So something must have been fixed on the other end. But it only downloaded transactions back to 4/18.

So I too have a gap of 11 missing transactions from 4/8 to 4/18 that never downloaded.

Quicken Kristina

Thank you for your reply @spotlightlover,

When I review the logs, I am not seeing either of the two sample transactions you listed. That indicates that the most likely cause of the issue is that the financial institution did not send that information to Quicken. If new transactions are downloading, and you just have a gap, then unfortunately, if the Missing Transactions article did not resolve the issue, the resolution would be to fill in the missing transactions manually, or by importing QFX (if available). It is possible to import CSV, but since those files have to be formatted properly, and import as a new account only, that may be as much work as manually inputting the transactions.

The problem report you sent already sent me those log files. Is the error you're referring to this one?

@renaldorey,

Thank you for letting us know downloads are now coming in again. The simplest fix for the 11 transaction gap would be to fill it in either by importing a QFX from your financial institution (if available) or filling in the transactions manually if QFX isn't an option.

Thank you!

spotlightlover

Here is an error message I found in a file named quickenPatch.txt, located in the folder AppData\Roaming\Quicken\Log (under my Windows user). This message is repeated about 30 times, going back in time to February.

4/29/2025 15:29:27:841 PM: The update failed to install. - Could not find file 'C:\ProgramData\Quicken\quicken.wyc'.

Quicken Kristina

Thank you for your reply,

When I check on our end, it shows you're using the current version of Quicken (R62.16). You can check which version you have by navigating to Help>About Quicken. If you're concerned that the update didn't install correctly, you can always use this article to reinstall it:

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Thank you!