Multiple Financial Institutions Prompting Reauthorization After Every One Step Update [Edited]
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Thank you for your reply @cm_blk,
To clarify, are transactions failing to download into the problem account, or is Quicken not showing it connected at all? You can check to see if it's connected by navigating to Tools>Account List. If the account is connected, you should see the word "yes", and the connection method in the Transaction Download column.
Thank you!
Quicken Kristina
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They're in the same folder as your quicken data file.
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One data file, one login. This thread is about being prompted to reauthorize accounts repeatedly, that's what I'm commenting about.
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Re: "They're in the same folder as your quicken data file."
What is/are the name(s) of the file(s)?
The only Quicken file I have in this directory is my QDF file.
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Are you using Mac? If so, I don't know where those files would be or if they even exist. In windows they're in documents → Quicken, same place as the data file. They're named [datafile]_synclog.dat and {datafile}OFXLOG.dat. Depending how long it has been and how big they've gotten, there may be copies with like 1, 2, 3 in the name too (it starts a new file when it hits 5 megs).
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I am using Windows 10. The files in question are deleted and re-created every time I start Quicken, so I don't have to worry about this step in the process. I tried your procedure and will know tomorrow morning whether the fix "sticks".
Thanks for the help.
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That's very strange, I've been using Quicken for many years on many windows versions, those files are never automatically deleted, in fact over time I'll end up with many copies (they get rotated when they hit 5 megs).
Maybe it is because I still have a direct connect connection and a couple legacy EWC connections.
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The Quicken account shows "Not Available" for transaction download in the account list. I believe transactions would download if I could connect the account.
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I just tried the download again this morning (24 hours after trying your process) and it is working now, for the first time in three weeks.
Thank you very much.
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I'm at about 2 weeks so far without the issue popping back up, so hoping it is solved.
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Thank you for your reply @cm_blk,
There are quite a few connection options with Citi.
Which connection option are you trying to connect the Citi Double Cash card to? If it won't connect using the Express Web Connect + options, have you tried connecting it to the Citi Cards connection using Direct Connect?
You mentioned that you authorize it on the Citi side, but then Quicken doesn't seem to recognize it. Do you see any error messages? When you complete the authorization, is there any option to add or link the account in your Quicken file? If there is, what happens when you try to add or link it?
Thank you!
Quicken Kristina
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And now Home Depot joins the problem parade. The revoling door of problems is ludicrous. I am PAYING for a service that I am not reliably receiving. Every failed connection should pay me back for lost service. Then Quicken would pay attention and FIX THE BUGS.
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Every time you do an "update," you must pray. The number of crashes and bugs is astonishing. Do they have a QA Team? The product is tired and looking old. There are so many other tools on the market. Quicken needs a major revamp.
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Reposting this from a different thread…
For weeks I have had problems with One-Step Update. I have 12 accounts, ranging from a checking account at a major bank, to several credit cards, and 2 Vanguard investment accounts. For the past 2 weeks or so, One-Step Update fails in some way or another. First, it takes seemingly forever for OSU to complete. It hangs at various stages depending upon the day. Some days it hangs on Complete, other days it's on Processing, sometimes on Waiting. It used to take perhaps 2 minutes to complete full OSU for all 12 accounts. Lately, it takes anywhere from 10 to over 30 minutes to complete. And even once it completes, I either get the typical CC-800 error on several accounts or worse, most of the accounts need to be re-activated. And the re-activation frequently either fails altogether forcing activation follow-ups or the several accounts successfully activate until the next One-Step Update. These are not obscure accounts. Vanguard, American Express (times 2), Chase, Citi, Capital One, and others. And I just paid an exorbitant amount to update the annual subscription to Quicken Premier for Windows.
No, I am not running through a VPN. No, it's not my virus protection software or firewall that is contributing as I even temporarily turn those off before OSU. I even completely uninstalled Quicken then painfully re-installed it and that had no effect.
Really tired of hearing that it has been submitted to the team for review yet numerous customers have these technical problems. Quicken really needs to fix this. Just wish there was a similar competing product out there as it wouldn't take much to make me switch.
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It sounds like you may have multiple issues. If you scroll up a few posts I put in a sort of "nuclear reset" that I've done a few times over the years when there are repeating issues. Make a backup of your file and give it a try.
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Hi Drinkingbird, thanks. If by "nuclear reset" you're referring to your post if May 10th, I followed your steps exactly making backups before beginning. Sadly, when I performed the next One Step Update, 3 of the 11 accounts failed to update, once again giving CC-800 errors. As I have needed to do daily, I had to re-Activate each of the 3 accounts which took considerable time. This time the 3 accounts were credit cards with Chase (a Visa), Capital One (Kohl's), and Citi Bank (Home Depot). I do expect this to occur again tomorrow when I perform another OSU. Some days it's just one account that fails. Other days it's several. But again, thanks for the suggestion.
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If that did not solve the cc-800 I think your next step is to uninstall and reinstall Quicken. I've never had that process not resolve the CC-800 (and it also resolved the issue in this thread about having to reactivate EWC+ accounts daily).
There is another cause of the CC-800 and that's a corrupted quicken installation. Sometimes just deleting all copies of runtime.dat on your hard drive, but other times requires a full reinstall.There is actually an "even more" nuclear reset which involves totally deleting all your online data (which includes synch info for your institutions) and various other steps to try and eliminate any possible stuck data or corruption, but it is a bit time consuming, if you have a lot of accounts it can take an hour or two. In fact to be totally thorough with it, there is even a step to wait 48 hours in the middle if possible. I've had to resort to it one or two times over the years, but it did make a big difference with how often CC-800 will come up (which at this point is only if I restore a backup file, which I never do anymore, I use onedrive's file history which does not seem to trigger it).
After doing the steps from my previous post, does it still take an extremely long time to do a one step update? That implies there is some major issue with your connectivity which could be between your quicken software and Intuit's servers, or it could be between intuit and your banks. My OSU with 5 banks and 10 accounts takes around 30 seconds (back in the days of direct connect for everything it took more like 5 seconds, but I can live with 30).
The biggest problem I've found with the CC-800 errors is that if you do something to attempt to resolve it and it comes back, you have to start over. You can't then try something different, you have to try the new thing along with all the old things again. It is very sensitive to having everything just right and in the right order. So even if you reinstall quicken, you will probably have to to once again follow one of the extensive reset procedures.
Are you using synch to cloud? That is one thing I do not (and have not ever) used so I'm not sure if maybe that could tie in somehow.
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I did fully uninstall Quicken Premier for Windows after several backups then reinstalled it. That did not solve the problem.
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I have found that I can only run OSU in one file. If I have another file (including a backup) that accesses the same institutions and run OSU, nearly all the institutions will fail. If I fix them, when I run OSU on the first file, it will also fail. The connections interact and fixing one institution can cause failures in multiple institutions in the other file. This mostly happens with Express Web Connect+ that uses tokens. Express Web Connect and Direct Connect are not affected. I've tried using my wife sign in in one file and mine in another file with some success. See my posts in the following.
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Uninstall, then run Quicken CleanUI program to completely remove remnants. Can download from Quicken Support. This has worked for me, when all else failed. Good Luck
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For what it's worth, I left Quicken running overnight after having this problem, and today's updates went normally — until I had the program crash this afternoon. When I restarted it, the problem happened again.
So, if you can leave it on safely this might save some hassles, until the glitch gets fixed.
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Honestly that is not surprising - I don't think it was ever intended to have multiple files accessing the same accounts at the same institutions. I can see that causing lots of problems.
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Here we go again! I think I said in my original post that I have 11 accounts in Quicken. Actually it is 13. I wasted a couple of hours yesterday re-authorizing several of them to get One Step Update to work. All seemed OK until today. Just ran OSU. It ran for about 15 minutes then the program just vanished. Restarted and did a Validate but no problems found. Ran OSU again and 6 of the 13 accounts failed with CC-800 errors. Some were accounts seemingly fixed yesterday, others not. In the process of re-authorizing again. This is absolute madness!
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Only other thing I can think to try is to deactivate all online services and wait a couple days then reactivate them. I think that cleared up one problematic one for me years ago.
But have you tried uninstalling and using the cleaner utility that you can get from support (probably can find links to it on google too)? That removes all traces of Quicken before you reinstall, as the uninstaller leaves some stuff behind.
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Well, here we go again. Worked for 4 days. Now today, for every one of my 9 accounts connected through OSU, asked for re-authorization. This is [Removed - Language].
[Removed - Duplicate Post]
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This sounds like more than one data file accessing the same institution. Is this the only data file you use? Don't run any backups, copies, etc.
Have you tried logging out of Quicken? Make sure you know your account login information, then Go to Edit > Quicken ID & Cloud Accounts and click Sign in as a different user. This will log you out. Then log back in.
Have you tried disabling Mobile & Web? Go to Edit > Mobile & Web and changing Sync to OFF.
You also might try to find if it is certain institutions causing the issue. Deactivating all the account then active one. If you have any institutions connected with Direct Connect start with them. They should be ok. If an institution keeps working, active another, etc. If it fails, deactivate it and try another.
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Thanks Ray,
No, one data file. Did standard quicken backup the night before. Nothing on my end changed. Do not use mobile. Do not sync. Don't use cloud. Not a certain institution. After re-authorizing all accounts it is working again today. Had to re-authorize Citi twice. The question is how long will it work? Last time was 4 days. Bet you beer it doesn't make it to 3.
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Yes, I get at timeout message in Quicken.
Now most of my accounts will not download. I either get the CC-901 "Your bank is requesting that you reauthorize your account. Click Reauthorize" or OL-2970A "Quicken is unable to establish an internet connection."
Whatever the problem is, it is getting progressively worse.
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