Janney - Error 15500

jtjbt20x

Hi, for the last week, when I try to download my Janney brokerage accounts data, I get an error 15500. Then, the error wants me to reconnect the Janney accounts. I do that, the Janney download works once, then the next time I launch Quicken, I get the error 15500 again. I checked the login credentials, and they are correct obviously since I can log in after the reconnection.

I tried disconnecting all Janney accounts, deleting all Quicken passwords from the Keychain, then reconnecting the primary Janney account. The entire error action description above repeats. I called Janney Tech Support, and the guy had no clue what was going on.

All other accounts from different banks/credit cards download fine.

Any ideas?

Thanks, Brian

[Image Removed per OP's Request]

jtjbt20x

@Quicken Anja please delete this post image. Thanks.

Quicken Anja

Hello @jtjbt20x,

https://community.quicken.com/discussion/comment/20488029#Comment_20488029

Thanks for reaching out!

The image has been removed per your request. To confirm though, did you only want the image removed, or the entire post? Do you still need assistance with the original issue?

Check back and let us know! Thank you.

jtjbt20x

Hi, just the image. I still need help with the issue though, thanks!

Quicken Anja

https://community.quicken.com/discussion/comment/20488049#Comment_20488049

Thanks for confirming!

It sounds like you have already followed the error-specific troubleshooting instruction found in this support article regarding error 15500.

If you don’t mind, please double-check that each step was completed, as skipping even one can affect the outcome.

If all steps have been followed, the next step—per the article—is to contact your financial institution directly. Since this is a Direct Connect error, we don’t have access to their servers.

When reaching out to them again, we recommend requesting to speak with higher-level support (like a supervisor or Tier 2) this time, as they’re often more familiar with third-party applications like Quicken.

Thank you!

jtjbt20x

Hi,

I followed each step again, and the same thing happened. I'll try calling Janney again.

Thanks.

Dave Anderer

Got the following from Janney. It solved the problem for me.

==

Due to an issue with our ingest vendor (the party that packages our data to send to Quicken) several Quicken users need to reset their Direct Connect passwords completely and replace their existing Quicken Direct Connect password with the updated one. You can do this by signing into MyJanney, then clicking on Settings, Quicken Direct Connect, and scrolling down.

Update the password there, wait a few hours and then use that new password with Quicken. That will resolve the issue.

Quicken Anja

https://community.quicken.com/discussion/comment/20490623#Comment_20490623

Thanks for providing an update and sharing this information! Glad to hear this process helped resolve the issue for you.