Update not working

nichfam

I have had an issue since 4/27/25. The last update I did that worked was on 4/25/25. When I opened up Quicken on the 27th it said my file was gone. I re loaded up a back-up file from 4/23 and ran update and if froze, I had to shut it done with task manger. It has completed updates but it is making very odd changes to account and balance goes to -$30k? I did nothing to cause the issues, it seems to have occured after an update to the program.

Quicken Jasmine

Hello @nichfam,

Thanks for reaching out!

When Quicken said your file was "gone" on the 27th, did it give a specific error message, or was it simply not listed when the program opened? After you restored the backup from 4/23, did things seem normal until you ran the update, or were there already signs something was off? When you say the balance dropped to -$30k, was that in just one account or across several? Have you looked through the transaction history to see if anything unexpected was downloaded—like duplicates, large adjustments, or placeholder entries?

Let me know!