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CLOSED 5/23/25 Synchrony Savings - CC-502/FDP-102/FI_TIMEOUT- QWIN & QMAC

Quicken Kristina

We are aware of an issue for customers trying to refresh or add accounts with Synchrony Savings and getting an FDP-102, CC-502, or FI_TIMEOUT error, depending on the platform they are using.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket #11747342)

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Quicken Janean

UPDATE 5/9/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Janean

ONGOING 5/16/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 5/23/25

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!