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Quicken Investment/Performance Graph pointer hover suddenly opening info box in different monitor

chomowitz

Today when I opened Quicken, in the Investing Performance window, when I hovered over the perfrmance graph bar, the pop up info box showed up in a different monitor( 6 monitor system). It did not do this a week ago nor two weeks ago.

I run in W11 Pro 24H2 on a 6 monitor system (3 wide by 2 high). The primary monitor is the bottom center monitor. This new problem has the info box popping up in the upper left monitor. I have never seen this behavior. Quicken is the only package that has this problem.

Also, with Quicken open (in center bottom monitor), I opened an address/schedule app on top of it. When I opened a pull down to create a new appointment, the entry box was partially duplicated in the upper left hand monitor. I then selected the Quicken Window to the top and minimized it to the task bar (Quicken minimized but still open). When I went back to the address/schedule app, the duplicate info in the upper left monitor went away. THE CAUSE SEEMS TO BE SOMETHING IN THE QUICKEN.

I have checked my multimonitor settings and they have not changed from what has worked for years. I powered down and restarted and the Quicken hover problem did not change.

I reported this via Quicken/Help/Report a Problem. Apparently that reports it with no feedback or instructions back to the user reporting it.

Has anyone else experienced this with W11 Windows Pro 24H2? NOTE that I checked my Windows update history and there has not been an update for going on one month.

Please help if you can …

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Comments

Quicken Kristina

Hello @chomowitz,

Thank you for coming to the Community with this issue. Similar issues have come up on the Community before, although mostly for dual monitor setups. Perhaps the solutions others found can help with the issue you're encountering:

https://community.quicken.com/discussion/7938585/heres-a-workaround-for-qw-ui-issues-in-hi-res-and-multiple-display-configurations

https://community.quicken.com/discussion/7959656/workaround-for-windows-11-issue-and-hovering-with-2-monitors

Please let me know how it goes!

chomowitz

Thank you for the workaround suggestions.

Unfortunately, the first suggestion doesn't apply to my 3wx2H monitors as all 6 are the same make/model/resolution.

Also, I tried the second suggestion and it had no effect. The problem was still there after doing it.

Can you suggest other methods to try? Also, is there any info indicating that Quicken is working on a solution?

Thank you again …

Quicken Kristina

Thank you for your reply,

Unfortunately, I don't know of any other work arounds for this issue. The issue was reported earlier this year under ticket CTP-12046. We do not currently have an ETA.

I apologize that I could not be of more assistance!

(CTP-12046)