Quicken server error??

Tom Auer

Yesterday and today, I have received an error message stating that four of my accounts (with four different companies) cannot update online, and that I need to delete and re-add the online service. I have a very hard time believing that error is the result of changes on the part of four companies, and am more inclined to think that there is an error on the Quicken side. Can anyone shed some light on this?

Tom Young

Did you get an explicit message that stated that the problem was related to the Quicken Online Service being down, or are you simply asking the question?

Did other downloading Accounts work in your file properly for you, while these four Accounts didn't download?

Is this problem possibly related to a program update that occurred a couple of days ago, and what version are you running right now?

Are the four Accounts all using the same downloading method and, if so, what is that method?

Quicken Anja

Hello @Tom Auer,

We appreciate you reaching out about this issue, and understand how frustrating this must be.

Upon reviewing your account, I do see some errors occurring internally. However, first, please provide the following details.

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Please provide the names of the financial institutions in question.
• Please provide a screenshot of the error you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Tom Auer

Hi All,

My data is stored locally on my hard drive. The four financial institutions in question are Chase, American Express, Capital One, and Ascensus. One of my online accounts is working correctly. I ask this question because I find it quite strange that downloads from four institutions would all start failing to download at the same time. I am using Quicken Deluxe R62.16.

Tom Young

I'm using the same version as you are and all my downloading Accounts, which include Chase and American Express, are operating correctly. Also I'm not seeing any sort of similar problem being reported, something I'd expect if a server really was the issue.

As @Quicken Anja stated, seeing a picture of the error message would prove helpful.

I'd probably make a backup then Deactivate each Account from downloading and then set up downloading again, just to see if that worked.

Tom Auer

I was able to reconnect all of my accounts. The only thing I did unusual was to go out of town for a couple days… odd!

Quicken Anja

https://community.quicken.com/discussion/comment/20490607#Comment_20490607

Thanks for the update! Glad to hear you were able to reconnect all your accounts.