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Unable to add new on-line payer

JohnHart5303

When I went to "Bills&Income" tab, and clicked on the "+" button, and a drop down menu appeared. Listed "Online Bill" and "Manual Bill". When I clicked on either of these options nothing happened. Wanted to add Cpmenity Capital Bank (Saks Credit Card). I have an account in Quicken Quicken, SaksFirst Credit Card XX8044 that I am able to downloaded transactions.

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Bill Payments

Windows

Bill Reminders

Bill Manager

Bills & Income

Comments

Quicken Anja

Hello @JohnHart5303,

Thank you for reaching out and bringing this issue to our attention!

To better assist you, could you please provide the following details:

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, Dropbox, USB, etc.)?
Have you attempted any troubleshooting steps so far? If so, what were they?
When did this issue first start occurring?
Were there any significant changes to your system or software before the issue began (e.g., updates, new installations, etc.)?
Have you tried closing and reopening Quicken? Sometimes, a simple restart can resolve a one-time glitch.

Your answers will help us better diagnose the issue and guide you toward a resolution.

Looking forward to your response!

UKR

Hello,
is this a question about Quicken for Windows or Quicken Mac?
At this moment, the question is categorized to Mac, @JohnHart5303 's user profile indicates Windows user …

Either way, what payment method are you planning to use for this credit card?

If supported, Online Bill Pay from the bank's website
Quicken Bill Manager Quick Pay
Quicken Bill Manager Check Pay
Autopay from the credit card's website, direct debited from your checking account automatically every month

JohnHart5303

Hello,

I am using Quiken for Windows and my Quicken data file is on my local hard drive. This issue started when I was upgraded to the latest beta test version of Quicken, Version 62.16 Build 27.1.62.16. I have found no way to troubleshoot this issue by myself. The website is https://comenity.net/Saks. The only problem could this not be an online payer?? Want to use either Quicken Bill manager Quick Pay (prefered method) or Check Pay. Otherwise pay from my bank's online bill pay system.

Do not know how question got catorized to Mac. Is there a way to change this??

John Hart

Quicken Anja

@JohnHart5303

Thanks for the additional info and for confirming you're using Quicken for Windows.

Just to clarify—when you mentioned that “nothing happened” after clicking on Online Bill or Manual Bill, do you mean:

The screen stays exactly the same with no response at all?
A window or panel tries to open but doesn't fully load?
No list of billers populates, or it doesn’t proceed to the bill setup screen?

Knowing exactly what you're seeing will help us narrow down whether this is a display issue, a loading problem, or something else.

Side note: I went ahead and moved your post to the proper Windows category to avoid any further confusion.

Looking forward to your reply!